| The BOC Group
|
 |
Background:
As part of The Linde Group, BOC Gases, with its 120-year
history of customer service, today operates around the globe. Their
business and reputation is built around their customers. Whatever
the industry or interest, they continue to respond to its needs as
quickly and effectively as possible. The ever-changing requirements
of customers are the driving force behind the development of all
their products, technologies and support services.
The Linde Group adds value to a diverse range of industries and
organisations worldwide. The expanded company operates in some 70
countries, employs 53,000 people and has annual sales of €12.7
billion.
Situation:
As in any large corporation, Human Relations is an integral part of
company operations. Managers must be supported with the most
up-to-date company policies and governmental guidelines. Servicing
over 450 line managers and 4200 employees in the UK/Ireland
Division, The BOC Group needed a knowledge management solution to
store the Human Resource documents for accurate and easy retrieval.
What's more, the system needed to allow varying permission level
members to view pertinent content based on the position of the
manager.
Strategy:
The BOC Group selected the Novo Knowledge Base Software to house
their Human Resource information. Articles were very quickly created
from existing intranet documents. Soon HR documentation, from career
development articles to grievance policies, was housed within the
easily searchable knowledge base system. Managers were assigned
permissions, so secure company information was retrieved
appropriately.
Results:
The BOC Group says, "the system is working great…no
complaints". Installation questions were handled quickly by the
Novo technical support department and the project is deemed a
success.
|
