You've developed your software, and now you need a readily
accessible place to store and/or provide access to your related
documentation. Our software documentation tool - the Novo Knowledge
Base Enterprise Edition provides you with a very cost effective, web
based system allowing you to quickly upload, categorize, index and
search your software documentation.
The Novo documentation software provides full-text searching
within Microsoft Office and PDF documents. Our external
directory search capability also allows you to point to other
network directories (shares) and index/search Microsoft Office and
PDF documents within these directories. In addition, it has
its own built in WYSIWYG HTML editor for creating Multimedia HTML
documents directly through a web browser.
Core software documentation features and benefits are listed
below. Please
contact us
if you have any questions...we look forward to putting our
"knowledge" to work for you!
Software Documentation with the Novo Knowledge Base.
The Novo Knowledge Base
is a great tool for creating, storing and retrieving
your organizational 'knowledge.
View the video to see how effectively
information is managed within the tool.
Some applications of our software documentation tools
include:
Company Intranet/Extranet Portal - electronic document management & sharing with internal employees
and external customers
Technical Documentation Repositories for
Customer Support Technicians
Installation/Set-up/ Process Documentation
Self Help 24/7 Training/Reference for End Users
Easy to Manage Company Intranet for
Internal Web/Documentation Publishers
Lessons Learned/Best Practices documentation
for Knowledge Engineers
Access Levels: Ability to define where knowledge base articles can be viewed (Public, Intranet, Department or Private)
User Roles Management:
allows customizable user roles so you can define what your users can and cannot do
Multi-Department/Group Knowledge Management:
allows Knowledgebase articles to be managed at the department/group level. Each department can create and manage their own information
Portal views: The public
view can be divided so that authenticated contacts
can view only the assigned content
Maps Active Directory Groups to Departments and Roles:
providing single sign on and easier user knowledge base administration
End User Active Directory Authentication & Search:
single sign on for corporate end users. Also allows searching Active Directory for End User Authentication
Built in User Authentication: complete built in User Management if Active Directory is not used
Robust Formatting:
MS Word like toolbar allows knowledgebase article text to be easily formatted.
Image & Multimedia Flash File Capabilities:
Uploading and inserting images and multimedia Flash files into the Knowledge Base is easily done through a built in image/flash file manager.
Spell Check:
Has a built in spell checker within the Knowledgebase Editor
Tables, Hyperlinks and More:
Other knowledgebase editing features include the ability to insert tables, hyperlinks and more.
Multiple Formats:
Ability to upload a file of any format as an attachment
Searchable Attachments (Enterprise Edition):
Attached MS Office and PDF documents are completely Full Text searchable
External Indexing: Place
documents that need not be associated with
articles on any network share. Configure
that share to be indexed and searchable documents
will be returned on Knowledge Base searches.
Document Routing and Approval:Ability to enable Knowledge Base editor changes/submissions to be automatically routed to an administrator before the article is publicly viewable
Automatic Document Archiving and Version Control:
If enabled, automatically archives an article each time a
change is made.
Article Review/Expiration:
Ability to set review/expire dates for individual knowledge base articles
Use & Benefit: In certain cases, Knowledge Base
articles that have been added or changed require
multiple people in various departments to approve the
new or changed article. The Novo Work Flow System
provides a flexible method for automating AND keeping
track of these approval tasks. The benefit is improved
quality and sharing of Knowledge Base articles.
Predefined & "On the Fly" Work flows:
Ability to create work
flows from a list of predefined tasks you setup or
"on the fly" as Knowledge Base articles are
being created.
Completion/Approval Paths: Ability to define work
flows with various completion/approval paths.
Rules Based Auto Assignment: Ability to
automatically assign predefined work flows to
Knowledge Base articles based on flexible business
rules (i.e. when an article is added to a particular
category).
Auto Email notifications: Email notifications are
automatically sent to the appropriate person or group when
tasks are completed or rejected.
Work Flow Task "Queue": Empowers managers
to view pending task status, assignment, predecessor
relationships and deadlines (with color coded due
dates for past due, current, future).
Use & Benefit: During the course of time, new
Knowledge Base articles are added, others are changed.
To keep administrators and end users informed of
changes they need to be notified. The subscription
system allows users to subscribe to articles and
receive automated email notifications as articles are
changed/added. The benefits are increased efficiency
in managing and sharing knowledge.
Subscription Methods: Allows administrators and/or
end users to subscribe to articles or article
categories and receive notification of changes.
Administrators can also subscribe other users to
articles or article categories
Notification Timeframe: Ability to set notification
time frame (i.e. immediate, weekly, monthly)
Table of Contents: Easy
to view drill down left navigation tree
Categorization of Knowledge Base Articles (Enterprise Edition):
Allows the ability to associate knowledgebase articles to one or more search filter categories (for narrowing down search results).
Content Types (Enterprise Edition):
Allows administrators to define broad article/document types (i.e. Policies, Technical Tips, White Papers, etc.). Searches can be performed on one or more Content Types providing more relevant search results.
User Defined Fields (Enterprise Edition):
Allows categorization of Knowledge Base
articles
Email Articles:
2 Click Email Article feature allows for knowledgebase articles to be emailed as attachments or hyperlinks back to the knowledge base.
Printer Friendly Articles:
Provides the ability to view/print printer friendly articles OR complete chapters.
Multiple Language Capability:
Ability to create knowledge bases in different languages. Allows you to create links from your web site to the appropriate knowledge base language.
Translation Workflow: Allows editors to create knowledge base articles in their default language and flag them to be translated in other languages. Emails are automatically sent notifying translators of an article to be translated.
Time Zones:
Ability to set the time zone of the knowledgebase server
*
Note. The software documentation software box is graphical and
doesn't represent actual packaging. The Novo Solutions software
documentation software is downloadable with licensure.
