Knowledge Base

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20 02, 2014

Knowledge Management: Is losing valuable knowledge costing you?

By | February 20th, 2014|Knowledge Base, Novo Solutions|Comments Off on Knowledge Management: Is losing valuable knowledge costing you?

  With the inundation of knowledge we are faced with every day, it is getting increasingly more difficult to keep track of important information. Knowing what to keep and what to toss out is a continuing challenge for businesses everywhere. We thought this Forbes article by Lisa Quast, “Why Knowledge Management Is Important To The [...]

21 01, 2014

Knowledge Base Software – Your Port in the Storm!

By | January 21st, 2014|Knowledge Base|Comments Off on Knowledge Base Software – Your Port in the Storm!

  Here in Virginia we are expecting a snowstorm later today.  While this is not unusual in some areas of the state, others rarely get snow and it can be a big disruption to businesses and local government.  Hurricanes and other extreme weather can disrupt ‘business as usual’ and leave citizens and employees wondering what [...]

6 01, 2014

TMI – Are you suffering from “Too Much Information”?

By | January 6th, 2014|Knowledge Base|Comments Off on TMI – Are you suffering from “Too Much Information”?

  Let’s face it, it is becoming increasingly more difficult to keep up with the massive amount of information coming to us each and every day.  Eric Schmidt, CEO of Google states, “Every two days now we create as much information as we did from the dawn of civilization until 2003” [1]. Day after day, [...]

4 11, 2013

Crisis Proofing Your Company Information

By | November 4th, 2013|Knowledge Base|Comments Off on Crisis Proofing Your Company Information

  Nobody likes to think of it, but what if your business had a crisis tomorrow?  What if you could not get to your physical building, or had to pause operations and then resume after an extended period?  Would your managers and employees know what to do?  Where to go?  Who to call? We are [...]

26 08, 2013

Back to School with Novo Solutions

By | August 26th, 2013|Knowledge Base, Help Desk Software, Education|Comments Off on Back to School with Novo Solutions

  Here in Virginia school has begun.  University campuses are full of students and yellow busses on the road are a telltale sign that kids are headed back.  It is a time of expectation as a new year of learning is ahead. Here at Novo Solutions we know a lot about schools.   Our education users [...]

1 08, 2013

Share Knowledge with a “Knowledge Jam” Session

By | August 1st, 2013|Knowledge Base|Comments Off on Share Knowledge with a “Knowledge Jam” Session

  Is your knowledge base 'lean' or outdated?  Let's face it, it takes work and commitment to keep a knowledge base up to date with current information.  We talk a lot about the need to schedule knowledge management and task people to review content and make updates.  Here is an idea we think is a [...]

24 07, 2013

Crafting a Knowledge Centric Support Desk

By | July 24th, 2013|Knowledge Base|Comments Off on Crafting a Knowledge Centric Support Desk

  Customer Support Operations can range from basic to complex.    Most of us have come to expect automated recordings, long waits and the taxing process of having to carefully explain our situation multiple times.).  It is no wonder that customers as well as agents get frustrated in the process. A frequently overlooked component of customer [...]

18 07, 2013

Maximizing your Knowledge Base Software

By | July 18th, 2013|Knowledge Base|Comments Off on Maximizing your Knowledge Base Software

  Celebrating its tenth year, the Novo Knowledge Base is still one of our most popular support applications, and it is easy to see why.   Our customers come to us with a need to effectively store and retrieve their company knowledge, and within days can populate a robust knowledge base. We often learn, however, that [...]

25 06, 2013

Moving Knowledge to the Cloud

By | June 25th, 2013|Knowledge Base|Comments Off on Moving Knowledge to the Cloud

  In this time known as “The Information Age” data is piling up and managing it is becoming increasingly complex.  File cabinets are becoming a thing of the past as more companies are managing their knowledge electronically.  In the beginning organizations began scanning paper documents and transferring/creating data into word processing or knowledge management format.  [...]

28 05, 2013

Using your Knowledge Base Software to fill in Summer work gaps!

By | May 28th, 2013|Knowledge Base|Comments Off on Using your Knowledge Base Software to fill in Summer work gaps!

  For those of us in the US, Memorial Day weekend launches the beginning of the summer season. Up through Labor Day many workers take vacations with their families and friends.  Many businesses have to slow down production as workers fill gaps to cover for one another, or tasks may get postponed altogether.  This can [...]