AnneDon’t Let ‘Change’ get you ‘Down’

Use proper Change Management practices to avoid outages and other nasty interruptions.

Changes in your IT infrastructure, such as server updates and application changes can cause unnecessary interruptions to crucial services throughout your organization if these changes are not managed appropriately.  For example, if a change is made to an email server, many users could be adversely affected if something goes wrong.  In order to minimize the number and impact of service outages, you need to ensure that standardized analysis, review and approval processes are followed.

Effective change management practices will ensure that approved methods are utilized and appropriate processes are used to track all changes.  To be effective, your change management system should deliver efficient and timely handling of all changes, and maintain the proper balance between the need for change and the potential damaging impact of changes.

A typical change management cycle involves five steps:

  • The process begins with the initial request for a change, often referred to as an RFC. This is the stage where the request is first brought forward for formal consideration.
  • Second, analysis must then be done to determine the impact ofthe change and its benefits versus risks. Implementation and back out plans are alsodrafted.
  • From there, decisions are made either in a workflow or through a Change Review or Advisory Board to approve or deny the request. If it is approved, the change is implemented.
  • A post implementation review then needs to be done to determine the success of the change and to close the loop, ensuring new problems were not created.
  • Finally, monthly or quarterly reporting can be done as appropriate for key personnel.

Following these essential steps will optimize processes and minimize risk.  The Novo Change manager is an excellent tool for managing change in your organization.  For a demo or free 30 day trial contact