Project Description

Cascade Valley Hospital & Clinics

The hospital’s IT Department is responsible for managing all of the computer and peripheral systems for the main hospital and clinics.

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As systems needed repair, paper work orders were sent to the IT department for processing.  A system was needed to organize, track and manage the trouble tickets for the IT department so that tickets could be quickly and properly routed for processing.  The Cascade Valley Hospital & Clinics selected the Novo Help Desk Software as their issue management solution.

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