Project Description


Managing hundreds of  stores with more than 3000 point of sale registers, Clintons utilized a support application to log all problems and queries, however the existing software did not meet their growing needs.

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With only basic functionality, it did not monitor help desk agent performance to identify which stores were having major problems. Clintons clearly needed to look for another application with stronger features to manage their internal support.  After looking at several help desk solutions, Clintons selected the Novo Help Desk Enterprise.

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