ERC Dataplus offers companies web-based tools for managing and administering human resource tasks including employee recruiting and selection. From job seeker assessment to deployment of career site development capability, clients can advertise job openings and pre-qualify job seekers against company, location and job-specific criteria. Clients can automate the task of educating job seekers about their organization and current job opportunities capture detailed information about job candidates, and schedule the next step in the recruiting process 24 hours a day, seven days a week, all automatically. With an international client base, ERC Dataplus provides online support to hundreds of corporate recruiters worldwide.
Because the information is continually updated, ERC Dataplus clients are assured the most current information in an easy-to-use format with new questions, answers and product updates in a simple “drill down” format from keyword searches.
An important goal for ERC Dataplus was ease-of-use and the ability to have the system up and running quickly with a minimal amount of resource requirement. It was important that ERC Dataplus clients find the system friendly, fast and intuitive. The knowledge base system was implemented in just days with clients immediately able to log on and begin accessing the information they need.
ERC Dataplus measures the system usage with a built-in tool allowing management to identify subjects of particular interest to their clients. By generating monthly reports on the most popular topics, articles and questions, ERC Dataplus is able to focus on improving the information that they know is most important to their clients.
To ensure the maximum user friendliness, ERC Dataplus designed their core web-based software product with the Novo Solutions knowledge base application built right into their product. With this design their clients can enter the knowledge base from anywhere within the ERC software application. The knowledge base recognizes where the client is and accesses the subject level based upon that particular section of the application.
ERC Dataplus feels that the knowledge base makes their clients smarter and more productive. The technology provides efficiencies that help keep their costs down while making them more competitive and able to offer greater overall value to their clients.