Project Description

Lender Processing

Lender Processing Services is the industry’s number one provider of mortgage processing services, settlement services and default solutions, and the nation’s leading provider of integrated data, servicing and technology solutions for mortgage lenders.

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LPS had a popular enterprise help desk solution in place, but the shear complexity of it caused problems.  LPS needed a web-based solution where people could create and check tickets remotely and wanted to move towards an ITIL/best practices support methodology.

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