As in any large corporation, Human Relations is an integral part of company operations. Managers must be supported with the most up-to-date company policies and governmental guidelines. Servicing over 450 line managers and 4200 employees in the UK/Ireland Division, The BOC Group needed a knowledge management solution to store the Human Resource documents for accurate and easy retrieval. What’s more, the system needed to allow varying permission level members to view pertinent content based on the position of the manager.
The BOC Group selected the Novo Knowledge Base Software to house their Human Resource information. Articles were very quickly created from existing intranet documents. Soon HR documentation, from career development articles to grievance policies, was housed within the easily searchable knowledge base system. Managers were assigned permissions, so secure company information was retrieved appropriately.
The BOC Group says, “the system is working great…no complaints”. Installation questions were handled quickly by the Novo technical support department and the project is deemed a success.