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Improve customer satisfaction, provide better, faster support, save time, and maximize productivity with our customizable, adaptable and automated ShareNet customer support software.
- Optimize Support Operations –Automate manual processes, provide instant email notifications and status updates, and create SLA alerts to trigger actions.
- Improve Communications & Reporting – Build customer satisfaction through better communication, reporting and request management processes, including our convenient customer portal.
- Scalable & Adaptable– Requests can be submitted via multiple sources, forms can be customized by type of request, and automated workflows, including SLAs, departmental routing and more can be defined by you.
- Time Saving – Automatic email to request creation, mobile device access, a customer self-support portal and powerful report building tools greatly reduce the time spent managing requests.