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Manufacturing Customer Support Software

Efficiently track, share and report on support requests with the Novo ShareNet
web and mobile cloud platform.

sharenet

Improve customer satisfaction, provide better, faster support, save time, and maximize productivity with our customizable, adaptable and automated ShareNet customer support software.

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ShareNet Customer Support Software Features

Turn Key Cloud Solution

No need to set up or maintain a new server and application.

SImple Data Integration

Easily migrate data from spreadsheets or other sources.

Customer Web & Mobile Access

Customer portal provides self-support from any computer or mobile device.

Information Security

Data is stored on the Novo private Cloud, our own dedicated database guarded by multi-level security.

Mobile Device
Access

Access and update information from your office or anywhere.

API Integration

Automatically update all of your customer support requests across multiple systems.

Automated Rules & Workflow

Automate manual processes and define SLAs to optimize productivity.

Scalability

The ShareNet Cloud Platform is designed for growth and maximum scalability.
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BENEFITS

  • Optimize Support Operations –Automate manual processes, provide instant email notifications and status updates, and create SLA alerts to trigger actions.
  • Improve Communications & Reporting – Build customer satisfaction through better communication, reporting and request management processes, including our convenient customer portal.
  • Scalable & Adaptable– Requests can be submitted via multiple sources, forms can be customized by type of request, and automated workflows, including SLAs, departmental routing and more can be defined by you.
  • Time Saving – Automatic email to request creation, mobile device access, a customer self-support portal and powerful report building tools greatly reduce the time spent managing requests.
Support Benefits

THE POWER OF WORKFLOW AUTOMATION

Work Flow Automation

What our Clients Say

The Novo…software has allowed us to have more control over the integrity of our data …This allows us to run more efficient reports for projects and client billing.
Valarie G., University of Pennsylvania