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Manufacturing Customer Support Software
Efficiently track, share and report on support requests with the Novo ShareNet
web and mobile cloud platform.
Improve customer satisfaction, provide better, faster support, save time, and maximize productivity with our customizable, adaptable and automated ShareNet customer support software.
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BENEFITS
- Optimize Support Operations –Automate manual processes, provide instant email notifications and status updates, and create SLA alerts to trigger actions.
- Improve Communications & Reporting – Build customer satisfaction through better communication, reporting and request management processes, including our convenient customer portal.
- Scalable & Adaptable– Requests can be submitted via multiple sources, forms can be customized by type of request, and automated workflows, including SLAs, departmental routing and more can be defined by you.
- Time Saving – Automatic email to request creation, mobile device access, a customer self-support portal and powerful report building tools greatly reduce the time spent managing requests.
