Optimize Support Operations –Automate manual processes, provide instant email notifications and status updates, and create SLA alerts to trigger actions.
Improve Communications & Reporting – Build customer satisfaction through better communication, reporting and request management processes, including our convenient customer portal.
Scalable & Adaptable– Requests can be submitted via multiple sources, forms can be customized by type of request, and automated workflows, including SLAs, departmental routing and more can be defined by you.
Time Saving – Automatic email to request creation, mobile device access, a customer self-support portal and powerful report building tools greatly reduce the time spent managing requests.
THE POWER OF WORKFLOW AUTOMATION
What our Clients Say
The Novo…software has allowed us to have more control over the integrity of our data …This allows us to run more efficient reports for projects and client billing.
Valarie G., University of Pennsylvania
Being able to access it [Novo Software] through a web browser is crucial and makes it easier to look at when our employees are on the road or at a remote location.
Jason S., Plastipak
The reporting capabilities of the system provide the information I need as a manager to identify enterprise wide issues, monitor outstanding issues and track the activity of the IT team.
Mark C, Farm Bureau Bank
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We LOVE making our customers’ workplaces run more efficiently. Let us help you simplify your work!