■ NovoGov by Novo Solutions · Established 1999

MUNICIPAL SOLID WASTE MANAGEMENT

Manage bulk pick up, trash carts, yard debris containers, and solid waste fleet maintenance in one system, with each pickup documented in the field as it happens.

Trusted by communities in 37 U.S. states, from Rockland, ME to Capitola, CA.

1999
Established

37
U.S. states served

130+
Communities served

14
Customer stories

Trusted by the people who keep things running
Putnam, CT Keith County, NE Rockland, ME Dover, MA West Point, VA Oxford, NC Edgewood, FL Whitehouse, OH Pequannock Township, NJ Stafford Township, NJ Perry Township, OH Violet Township, OH Walnut Township, OH City of Otsego, MN

■ Sound familiar

Why the route never makes it onto paper

Drivers may only have 40 to 50 seconds between trash carts. That is the constraint every record-keeping idea has to survive.

There is no time to write it up

Stopping to type or write up a bulk pick-up work request, code violation, or cart takes more time than the gap between two houses, so it does not get written up at all.

The bulk pickup route is a list, not a map

There may be multiple sources of bulk pick-up requests, and with nothing holding them together the truck crosses town twice for two jobs three streets apart.

Nobody knows which address has which cart

Carts, bins, and dumpsters move between the yard and the curb all year long, and the only record of where each one ended up is whoever happened to be driving that day.

Warranty repairs get paid for anyway

A damaged cart gets repaired or replaced without anyone checking the warranty, because cart, bin, and dumpster warranties are not attached to anything you can look up.

The packer goes down mid-route

Nothing tracks when a truck is next due, so the first sign of a problem is the truck stopping halfway down the street.

Tons and miles are counted once a year

Miles driven and tons collected get added up from route sheets the week the annual report is due, rather than being logged as the trucks run.

NovoGov Solid Waste Management

NovoGov municipal solid waste management software is a system sanitation departments use to run bulk item pick up, track trash carts and containers through delivery, repair, and removal, maintain the collection fleet, and log the miles driven and tons collected behind all of it. Some governments call this waste collection software or sanitation management software; the job is the same either way.

It is part of our Public Works Operations Management system, so the trucks, the carts, and the work orders that keep both moving sit in the same records the rest of public works already uses.

■ See it running

Watch the videos

This video covers ways to optimize municipal solid waste operations and includes a short demo.

Customer Interview: Bulk Pickup Knuckleboom Operator, City of Oxford, NC

■ Bulk item pick up

One tap, and the pickup is on the record

Public Works Directors and Solid Waste Managers see tremendous value in having garbage collection crews document bulk pick-up issues in the field, but doing so can be time-consuming. All the driver has to do is tap a button, which notes the location and type of the bulk pickup request and attaches a photo of what is at the curb, and the truck moves on.

  • Location and type noted by tapping a button
  • Photos attached from the route
  • Citizens request bulk pickup themselves
  • Free or charged pickups both captured
The Novo Sidekick one tap mobile app on a phone, used to log a bulk pickup from the route
Bulk pickup items, trash carts, and containers plotted on a GIS map in NovoGov

■ Carts, bins and containers

Every cart and dumpster, and where it actually is

Solid Waste Management Directors find great benefits in utilizing the NovoGov asset and maintenance application to manage trash, recycling, and green waste residential carts, bins, and commercial roll-off dumpsters. Each unit carries where it went and when it came back, what is still in inventory at the yard, the repairs and their maintenance, and the warranty still on it. Having that information in a centralized system that utilizes GIS mapping will maximize the effectiveness of the bulk pick-up route.

  • Delivery and removal history
  • Cart, bin, and dumpster inventory at the yard
  • Repairs and maintenance on each unit
  • Warranties tracked against the asset

■ Fleet and reporting

Keep the trucks running, and show the numbers

Fleet Management Directors need their equipment to be running without issue, and utilizing the NovoGov Fleet Maintenance capabilities allows them to keep on top of scheduled and unplanned maintenance. NovoGov greatly aids in tracking pre-trip inspections, running hours, and maintenance across the collection fleet, so a truck comes off the road when it is due rather than when it fails. Custom Reporting and Dashboards for analytics of Sanitation Work Orders run off those same work orders.

  • Pre-trip inspections and running hours
  • PM work orders created automatically
  • Miles driven and tons collected
  • Custom reporting and dashboards
A solid waste and sanitation work order report in NovoGov, broken down by category

■ What switching looks like

Going live without missing a pickup

Collection runs the whole time. Nothing gets turned off until the new system is running.

1. Scope it

We map the routes, carts, and containers you actually service and who owns each one.

2. Configure it

Your asset types, work order forms, bulk pickup categories, and notification wording are set up around how you already work.

3. Train the team

An assigned implementer walks your office and field staff through the parts each of them will use.

4. Go live

Crews log pickups and repairs in the new system and the asset record becomes the system of record.

What our clients say

Stacey Salemi, Crime Analyst/Code Compliance Officer

“The City of Edgewood, FL is looking forward to the long-term benefit of a reduction in capital expenditures as a result of improved building and equipment preventative maintenance.”

City of Edgewood, FL

City of Edgewood, FL

Gerry Vernon, Public Works Director

“The Public Works Department in the Town of Winter Park, CO needed a way to track calls for service from the public and log maintenance costs for its fleet. After much research, the system by Novo Solutions was selected. I have found the web-based interface very user-friendly, and the customer service provided by Rich Hunter has been exceptional. This solution is perfect to meet the department’s need to become more efficient and effective.”

Town of Winter Park, CO Logo

Town of Winter Park, CO

Thomas Wilbur, Highway Superintendent

“With NovoGov, it’s easy to collect and view the data in a way that actually makes sense. What used to take 45 minutes now takes less than 2—and it’s accurate, searchable, and right at our fingertips. The only thing limiting us now is time and imagination.”

Thomas Wilbur, Highway Superintendent, Keith County, Nebraska

Keith County NE Logo

Keith County, Nebraska

Travis Sirrine, Highway Superintendent

“The Board of Selectmen was blown away the first time I showed them what we could now report on.  They had no idea how many tasks we handled. Now they have data—charts, work orders, asset histories. It changed the conversation.”

Travis Sirrine, Highway Superintendent

Putnam, CT Logo

Town of Putnam, CT

David Seugling, Public Works Director

“Switching to NovoGov has been a game changer for our department. It’s streamlined communication, eliminated paperwork, and made it easy for our field crews to update work orders in real time. The system is incredibly flexible and user-friendly — I’d make the switch to NovoGov again in a heartbeat.”

David Seugling  – Public Works Director

Pequannock Township NJ Logo

Pequannock Township, NJ

■ Taking it to the board

What this looks like in a council packet

A third off the fuel bill

The Public Services Foreman in Asheboro, NC put it this way: “The Novo Sidekick mobile system has been really handy with the bulk pickup. We’ve saved tremendously on fuel costs, about 1/3 within the first year we’ve used it. It keeps our trucks from running all over town. They can go directly to where the material is, get it out of the citizen’s way, and get it where it needs to be.”

Fewer miles, fewer breakdowns

Reduce miles driven by using GIS Mapping to locate waste containers in proximity to vehicle, enabling more pickups per day. On the maintenance side the saving is the same shape: preparing in advance rather than paying for an unexpected breakdown.

Hours the route gives back

Drivers can see new work orders on request, while out in the field, so the day stops including return trips for waste pickup trips and the staffing hours go back into collection.

Request a Demo

■ Built for government

What your procurement team will ask

A U.S. company since 1999

Novo Solutions was established in 1999 and is based in Virginia Beach, Virginia.

Secure by design

Secure, Microsoft Azure infrastructure with encrypted data transfer.

Works with your GIS

Integrates with Esri ArcGIS, so requests sit on the same map your other departments already use.

Set up around your workflow

Configured to how your departments already work. As Dover, MA put it: “We weren’t nickel-and-dimed for every form or module.”

■ Questions we get

Municipal Solid Waste Management FAQ

What does municipal waste management software cover?

Areas include Trash Collection, Bulk Item Pick Up, Trash Cart Management, Yard Debris Container Management, Fleet Management, Logging and Reporting on miles driven and tons collected, Recording Routes and more.

Yes, each one as its own asset record. Track where carts, bins, and dumpsters have been delivered or removed, track cart, bin, and dumpster inventory at the yard, track cart, bin, dumpster repairs, and their maintenance, and track cart, bin, and dumpster warranties.

Yes. NovoGov assists in automatically creating preventative maintenance work orders, based on running hours, odometer, or timeframe, so the schedule comes off the equipment rather than off a wall calendar.

By cutting the driving. Bulk Item Pick-up Drivers can use the map view or a work order list sorted by the distance to their truck, which makes pick-up routes much more efficient and easier to navigate.

Yes. Residents have an easy way to submit bulk pickup requests, request yard waste containers, and trash cart repairs, and customers can be automatically notified via email when yard waste carts have been delivered or when trash containers have been repaired and returned.

It is the mobile app crews use on the route. Using the 1 Tap capabilities of the Novo Sidekick App makes documenting these issues fast and easy for garbage collection drivers, so the record gets made without the truck standing still any longer than it already does.

Yes. It can also be used throughout other Public Works and Utility departments, so sanitation shares asset and work order records with streets, water, and fleet rather than running its own system.

Pricing depends on which departments are involved. Ask for a quote using the form below and we will put together options for your size of community.

Works with the rest of NovoGov

Work Order Software

Bulk pickups, cart repairs, and truck maintenance as work orders with parts, labor, and cost attached.

See details →

Public Works Fleet Management

The collection fleet behind the route, with preventative maintenance on running hours or odometer.

See details →

Public Works Software

The wider Operations Management system this page sits inside, for every public works crew.

See details →

Asset Management Software

The parent system: every municipal asset, carts and containers included, on the same Esri map.

See details →

■ Next step

Request a demo

A working session on your own routes and containers, not a slide deck. We will show you a bulk pickup logged in one tap from the field, a cart followed from the yard to the curb and back, and what the report looks like when somebody asks how many tons you moved.

  • Not ready for a demo? Choose Discovery Call in the form for a shorter conversation.
  • Just checking one thing? Choose Ask a Question.
  • Or read the Oxford, NC story first.
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