SHARENET PLATFORM

“NovoGov isn’t limited to just one aspect of our operations; it has become a versatile tool that we rely on for a range of functions. We’ve successfully employed it for managing customer complaints, documenting insurance claims, and tracking bulk water usage. NovoGov’s ability to centralize and organize data has made these processes smoother and more efficient.”

“The Public Works Department in the Town of Winter Park, CO needed a way to track calls for service from the public and log maintenance costs for its fleet. After much research, the system by Novo Solutions was selected. I have found the web-based interface very user-friendly, and the customer service provided by Rich Hunter has been exceptional. This solution is perfect to meet the department’s need to become more efficient and effective.”

“Our Streets team really likes NovoGov, especially because of its mapping capabilities and that I can see all the work orders on my phone while I’m out in the field. Now if a request comes in, I can take snapshots of the work to be done, work in progress, and finalized work, which all help to show proof of the process. The ability to easily document work, locate assets, and manage preventative maintenance of assets on one system is everything to our department. The NovoGov application has saved us a lot of time. Now we have access to documentation in real time vs. lost on a massive worksheet on the office computer.”

“NovoGov, on the ShareNet Platform, has been a great addition to our Public Works Department and is an integral part of our daily operations. Most of the Administrative staff and I use the NovoGov Requests application. I use the software to review and respond to external public requests, entering requests received via phone and from office visitors. The new request and editing functions are very user friendly and are highly beneficial in providing better customer service and response time.”

“With NovoGov, it’s easy to collect and view the data in a way that actually makes sense. What used to take 45 minutes now takes less than 2—and it’s accurate, searchable, and right at our fingertips. The only thing limiting us now is time and imagination.”

Thomas Wilbur, Highway Superintendent, Keith County, Nebraska

“Switching to NovoGov has been a game changer for our department. It’s streamlined communication, eliminated paperwork, and made it easy for our field crews to update work orders in real time. The system is incredibly flexible and user-friendly — I’d make the switch to NovoGov again in a heartbeat.”

David Seugling  – Public Works Director

“NovoGov works REALLY well for us. It’s easy to enter data, easy to look up complaints, and flexible enough that it can be tailored to match exactly how we operate. The support has been phenomenal, and it’s saving us time across the board.”

Todd Philbrook, Public Works Director