ShareNet Platform

ShareNet is highly flexible web and mobile information management cloud platform.  It was designed to Simplify Work by helping you track, share and report on information in more productive ways.

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ShareNet

Track, Share and Report on the
ShareNet Platform!

ShareNet apps combine to create powerful solutions for Customer Support, IT Help Desk, Asset Management, Maintenance Management, Municipal Management, Knowledge Management & more.

ShareNet

Flexible, Easy to Use Application:

High Flexibility:
Track whatever information you want in each ShareNet App. You can even attach documents or photos to your records.

Easy to Learn & Use:
Video Tutorials and User Guides help you quickly learn how to use ShareNet Platform Apps.  Consistent User Interfaces allow you to easily go from using one app to another.

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SNet_flexible

Powerful Reporting Tool:

ShareNet empowers support staff, managers and customers with up-to-date information and reporting at their fingertips to bring about swift and satisfactory resolutions.

  • Easily create and run custom reports & charts so you can see your records in different ways.
  • Robust reporting, including scheduled reports
  • Customized dashboard summaries and detailed views
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Service Desk Software

Effectively Track all of your Changes:

Whether from your desktop, or mobile, ShareNet will effectively keep track of all of your changes.

  • Maintains a history of all record changes
  • Tracks status changes, assignments and more
  • Automatically maintains a change log
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ShareNet - Track Changes

Effectively Manage your Data:

We understand it is all about your data!  With ShareNet, data migration and integration are simplified, saving you time and helping you avoid costly mistakes.

Easy Data Migration:
Easily import your spreadsheet of data (Assets, Contacts, etc.) with the built-in Import Wizard and quickly start seeing the benefits.

Data Integration:
Eliminate duplicate data entry by maintaining records in one location, having changes replicated in other systems.

 

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Data Management

Turn-key Cloud Based Solution

Requires minimal IT Staff involvement. No need to set up or maintain a new server and application.

Simple Data
Migration

Easily migrate data from spreadsheets and more with the built-in Data Wizard.

Customer Web &
Mobile Access

The customer portal provides self -support accessible from a desktop or any mobile/tablet device.

Information
Security

Data is stored on the Novo private Cloud.  All data transfer is encrypted.  Each customer has their own Database.

Mobile Device Accessibility

Browse and update records, search, add notes and more from your mobile devices.

API Data
Integration

Automate request updates across multiple systems, eliminating the need to manage data in two places.

Automated Business Rules & Work Flows

Work Flows and Business Rules are easily defined in the Work Flow Designer to automate many manual processes.

Scalability

The ShareNet Cloud Platform is designed for growth and maximum scalability.

ShareNet Executive Brief

Latest News & Resources

Case Study

Clintons

With only basic functionality, it did not monitor help desk agent performance to identify which stores were having major problems. Clintons clearly needed to look for another application with stronger features to manage their internal support. After looking at several help desk solutions, Clintons selected the Novo Help Desk Enterprise.

White Paper

Bringing Help Desk Software out of IT and into the work place.

Asking yourself the question “what do I track” opens the door to the possibility of streamlining processes used for tracking ordinary (and not so ordinary) things.  Just think of the benefits of automating the business process for managing whatever it is you are required to keep track of.  Check out many of the ways you can use a help desk system across multiple departments

Executive Brief

Computing in the Novo Cloud

The ‘Cloud’ has rolled in and by all accounts is here to stay, but is it really the magic bullet formost businesses and is it right for you? And are all clouds the same? Here’s what you need toknow about computing in the Cloud, and what sets the Novo Cloud apart from the rest.

SaaS versus Cloud Solutions?

What Our Clients Say