Citizen Request Management

Enable residents to extend your visibility of issues
that need to be resolved in your community.

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ShareNet CityCares Software Benefits

Increase community satisfaction by providing easy access for residents
to submit new issues and get answers to their questions.

Is There a Better Way to Communicate with the Public?

Keep citizens up to date with a custom portal page that gives them instant access to city news, events, and more. It also allows them to easily submit and review requests online.

  • Increased visibility with the public facing portal
  • 24/7 web and mobile access
  • Simple to use citizen relationship management software
  • Fully searchable knowledge base for staff and citizens
  • Manage routine correspondence (welcome letter, planned work, code enforcement) with responsive automatic workflows

Novo Solutions municipal software gives citizens and staff around-the-clock access to the information they need, including a fully searchable knowledge base and communication portal.

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Municipal Software Public Works Software

How Can I Automate and Better Manage Requests?

Collect, organize and manage all request submissions through the web portal, mobile app, emails, calls or other systems you have in place.

  • Manage any request from any device, anywhere
  • Time saving built-in work flows including alerts or emails to trigger actions
  • Share data with personnel from public works and other municpal departments
  • Automated email notifications when requests are added or updated

With our versatile municipal software, requests can be managed from anywhere, any time. Built-in work flows automatically route requests based on category, or other criteria, saving time and reducing correspondence.  From taking care of maintenance requests to keeping citizens happy, Novo Solutions has the software to fit your needs.

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Muncipal Software & Public Works Software

How Can I Improve Turnaround Times on Citizen Requests?

Issues that have been Geo-tagged allow staff to respond to requests more quickly.

  • Residents can view Open Issues on a map to prevent duplicate requests.
  • New Issues can easily be Geo-tagged from the person’s current location or another address.
  • Staff can view requests on a map to help prioritize work and optimize routes.

The CityCares Mobile app is integrated with the ShareNet Work Order Management solution for a full, turn key solution.

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municipal software & public works software

ShareNet Municipal Software Features

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What Our Clients Say

Latest News & Resources

Case Study

City of Philadelphia Neighborhood Liason Program

Who knows better than the citizens living in a neighborhood what the real day-to-day problems are? From minor everyday issues to larger community incidents the City of Philadelphia knew that engaging its citizens to join in the dialogue of reporting concerns would bring improvement to each neighborhood’s quality of life.

City Administration Reports

City Administrator & Council Reports & Dashboards.

City, Township and Village Administrators & Council Members need visibility into the work being performed, how departments are performing and be able to plan and budget more effectively. This brief video shows some reports and dashboards that help them do this.

Executive Brief

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The ‘Cloud’ has rolled in and by all accounts is here to stay, but is it really the magic bullet formost businesses and is it right for you? And are all clouds the same? Here’s what you need toknow about computing in the Cloud, and what sets the Novo Cloud apart from the rest.

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