Citizen Request Management

Citizen Request Management software enables residents to
easily submit issues for resolution.
Citizen Relationship Management Software for Citizen Engagement.


ShareNet CityCares Software Benefits

Increase community satisfaction by providing easy access for residents
to submit new issues and get answers to their questions.

Does Citizen Request Management Software Provide a Better Way to Communicate with the Public?

Keep citizens up to date with a public portal and automated email or SMS text messages. It provides citizens with an easy way to interact with their local government.

  • Increased visibility with the public facing portal
  • 24/7 web and mobile access
  • Simple to use citizen relationship management software
  • Manage routine correspondence (work order updates, code enforcement status) with responsive automatic workflows

Novo Solutions municipal software gives citizens an easy way to submit requests and an automated way for staff to update them on the status.

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Municipal Software Public Works Software

How Can I Automate and Better Manage Requests with a Citizen Relationship Management system?

Collect, organize and manage all request submissions through the web portal, mobile app, emails, calls or other systems you have in place.

  • Manage any request from any device, anywhere
  • Time saving built-in work flows including alerts or emails to trigger actions
  • Share data with personnel from public works and other municipal departments
  • Automated email notifications when requests are added or updated

With our versatile citizen request management software, requests can be managed from anywhere, any time. Built-in work flows automatically route requests based on category, or other criteria, saving time and reducing correspondence.  From taking care of maintenance requests to keeping citizens happy, Novo Solutions has the software to fit your needs.

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Muncipal Software & Public Works Software

How Can I Improve Turnaround Times on Citizen Requests?

Issues that have been Geo-tagged allow staff to respond to requests more quickly.

  • Residents can view Open Issues on a map to prevent duplicate requests.
  • New Issues can easily be Geo-tagged from the person’s current location or another address.
  • Staff can view requests on a map to help prioritize work and optimize routes.

The CityCares Mobile app is integrated with the ShareNet Work Order Software solution for a full, turn key solution.

Review Features

municipal software & public works software

ShareNet Citizen Request Management Software Features

Request Demo

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