Citizen Request Management Software
When citizens can easily report issues and receive quick updates, your community runs more smoothly. NovoGov Citizen Request Management Software gives residents a simple way to submit service requests online or through mobile devices while giving staff the tools to track, route, and resolve those requests efficiently.
As part of the NovoGov Community Engagement Suite, this cloud-based solution enhances transparency, speeds response times, and builds stronger relationships between citizens and local government.
NovoGov Citizen Request Management Software Features
Quickly learn and begin tracking, sharing and reporting on information in more productive ways
Enable citizens to submit requests and receive notifications upon completion
Auto route requests to departments, automate notifications and create approval tasks
Track work order costs with related parts and labor hours, track FEMA related costs
Report on maintenance history, future cost projections, staff performance and more
Send information automatically back and forth between systems (ESRI, etc.)
View and update service requests, work orders, assets and job procedures with a mobile app
Limit what each department and user can do and the information they can access in the system
WHAT OUR CLIENTS SAY
Tiffanie Salone, Public Works Office Coordinator
“NovoGov, on the ShareNet Platform, has been a great addition to our Public Works Department and is an integral part of our daily operations. Most of the Administrative staff and I use the NovoGov Requests application. I use the software to review and respond to external public requests, entering requests received via phone and from office visitors. The new request and editing functions are very user friendly and are highly beneficial in providing better customer service and response time.”
Improve Citizen Communication and Engagement
Keeping citizens informed builds trust and reduces repeat requests. NovoGov Citizen Request Management Software makes it easy for residents to report issues, receive automatic updates, and stay connected with their local government through a public-facing portal. Key benefits include:
- 24/7 web and mobile access for submitting and tracking requests
- Automated email and SMS notifications for status updates
- Public map view for increased visibility and transparency
- Seamless communication between citizens and municipal departments
- Simple, user-friendly interface that improves community satisfaction
With Novo Solutions’ municipal software, citizens can easily submit requests, and staff can efficiently update them—all from one connected system.
Automate Request Management and Improve Response Times
Managing citizen requests manually can slow response times and increase workload. NovoGov’s Citizen Relationship Management system automates workflows, routes requests to the right departments, and keeps everyone informed in real time. Some highlights include:
- Collect and manage submissions from web, mobile, phone, or email
- Auto-route requests by category or location with built-in workflows
- Trigger alerts and email notifications for new or updated requests
- Share data seamlessly between public works and other departments
- Use geo-tagged requests to prioritize work and plan optimal routes
With CityCares Mobile and NovoGov Work Order Software integration, staff can view and resolve requests from the field, cutting turnaround times and improving overall efficiency.
A Better Way to ConnecT WITh Community
With NovoGov Citizen Request Management Software, every request becomes an opportunity to serve your residents more effectively. From potholes to code violations, staff can manage, assign, and resolve issues through a single, connected system. Provide citizens with an effortless way to engage and give your team the clarity to respond with confidence.
Request a Demo to see how Novo Solutions helps cities and counties improve communication and community satisfaction.