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610, 2015

Technical Support Software |I’ll have mine ‘To Go” please!

By | October 6th, 2015|Categories: Technical Support Software|Tags: , , , , , , |Comments Off on Technical Support Software |I’ll have mine ‘To Go” please!

Ah the days of the old technical support help desk.  Calls came in, happy technicians resolved issues and tickets were closed…all from within some mysterious location hidden within the building.  The process was adequate, but [...]

2909, 2015

Technical Support Software | Moving beyond “One size fits all” with Custom Portals

By | September 29th, 2015|Categories: Technical Support Software|Comments Off on Technical Support Software | Moving beyond “One size fits all” with Custom Portals

Last week we talked about the benefits of supercharging your technical support operations with work flow automation.  This week we will take a look at how creating custom portals can reduce inaccurate request submissions and [...]

2209, 2015

Technical Support Software | Improve Efficiency with Work Flow Automation

By | September 22nd, 2015|Categories: Technical Support Software|Tags: , , , , |Comments Off on Technical Support Software | Improve Efficiency with Work Flow Automation

Whether the ‘customers’ you support are other employees, clients, or the general public, providing quality technical support with timely resolutions is essential to the health and profitability of your business.  Having the right people and [...]

307, 2015

Web Based Cloud Asset Management Software vs. Installed/On Premise

By | July 3rd, 2015|Categories: Asset Management|Tags: , , , , , , , , |Comments Off on Web Based Cloud Asset Management Software vs. Installed/On Premise

There are a number of PC based Asset Management solutions that are designed to be installed on local PCs or servers.  So what is the problem with this?  Below are a few issues to consider: [...]

1802, 2015

Municipal Asset Management Software – It’s not just for large municipalities

By | February 18th, 2015|Categories: Asset Management, Cloud Solutions | SaaS, Government|Tags: , , , , , , , , |Comments Off on Municipal Asset Management Software – It’s not just for large municipalities

  Large and small municipalities alike share common citizen issues. Providing services, ensuring safety and promoting sound communication is essential to a healthy public works operation. But keeping up with municipal work orders can be [...]

3001, 2015

More ShareNet App’s to come in 2015!

By | January 30th, 2015|Categories: Uncategorized|Comments Off on More ShareNet App’s to come in 2015!

Greetings from Novo Solutions!  I wanted to take a few minutes to give you an update of what has been going on here at Novo Solutions and what the next year holds for our customers. [...]

2810, 2014

Asset Management Software | Out of IT and into the Workplace

By | October 28th, 2014|Categories: Asset Management|Tags: , , , , |Comments Off on Asset Management Software | Out of IT and into the Workplace

  When most people think of Asset Management Software thoughts typically go to keeping track of IT equipment, such as computers and electronic equipment. And while that is the case, asset management software can track [...]

2909, 2014

Cloud Computing – It’s for Government Too!

By | September 29th, 2014|Categories: Cloud Solutions | SaaS|Tags: , , , , |Comments Off on Cloud Computing – It’s for Government Too!

Institutions, such as government and banking have typically steered clear of cloud computing because of their need to ensure maximum levels of data security. But advances in protective safeguards are allowing more organizations to adopt [...]

2509, 2014

5 Steps for Effectively Managing your Assets & Equipment

By | September 25th, 2014|Categories: Asset Management, ShareNet|Tags: , , , , , , , |Comments Off on 5 Steps for Effectively Managing your Assets & Equipment

  You may not think of your business as having a lot of assets, but when you factor in items such as furniture and equipment along with your IT, you may have a large amount [...]

3007, 2014

Mobile Software | When your office isn’t an office

By | July 30th, 2014|Categories: Mobile, ShareNet|Tags: , , , , , , |Comments Off on Mobile Software | When your office isn’t an office

  Advancements in technology have brought huge changes to the workplace, and now with mobile technology we can bring our “offices” with us wherever we go. Emails, texts and CRM’s have replaced typewriters and Rolodex [...]