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Articles related to Knowledge Base Software by Novo Solutions. These articles will explore the benefits of self-service portals, document management, and internal knowledge sharing. Learn how a well-structured knowledge base can reduce support costs, empower users with on-demand information, and enhance organizational efficiency.
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Knowledge and information are akin to having money in the bank, and likewise, municipal government software keeps knowledge and information accurate and useful. Because you reduce costs by utilizing lessons learned and documenting best practices. Having access to municipal software solutions can be a challenge; especially with local government software. Many of us know a person who seems to have all the answers, or if they don’t have them, they will find them. They always [...]
Cloud computing has rolled in and by all accounts is here to stay, but is it really the magic bullet for most businesses and is it right for you? The SaaS model that began a few years ago has now evolved into the Cloud computing model being utilized today. Improvements were made to enhance performance and strengthen security. It is a great option for many organizations because it provides Lower maintenance and support costs than [...]
Let’s face it, it is becoming increasingly more difficult to keep up with the massive amount of information coming to us each and every day. The term TMI has become a form of knowledge chaos. As times change it's becoming clear that a knowledge base or repository is a must have, not just a nice to have. Eric Schmidt, CEO of Google states, “Every two days we create as much information as we did from [...]
Is your knowledge base 'lean' or outdated? Let's face it, it takes work and commitment to keep a knowledge base up to date with current information. We talk a lot about the need to schedule knowledge management and task people to review content and make updates. Here is an idea we think is a great way to give your knowledge base a boost. Katrina Pugh, of Columbia University, suggests gathering employees (those who know and [...]
Whether you are currently running your business with fewer employees or hiring new ones, the company knowledge base is a great tool for managing employee knowledge. Current Employees - have a wealth of training and experience invested in them. Documenting this knowledge allows knowledge sharing among employees and management. Lessons learned and best practices can be shared resulting in increased operational effectiveness. Incentives can help employees participate in contributing valuable knowledge to the repository that [...]
By now most people are familiar with the knowledge base software solution. It’s a great tool for storing & retrieving organizational information. You may be using one for storing company knowledge, or providing information on your website, or a combination of both. Yet many people who have this everyday tool still underutilize it in the workplace. Here are a few suggestions to get the most from your company knowledge base. Knowledge Base Software Solution Uses: [...]
Beginning tonight at midnight Wikipedia will be closing down its US site for twenty four hours to protest the federal anti-privacy legislation known as SOPA, warning it is a threat to free speech. Whether you agree with or oppose the proposed legislation this action raises a lot of issues. Free speech governance concerns aside, an intended consequence is that many who rely on wikipedia for information are going to be disappointed when they cannot get [...]
Knowledge Management The information age has changed the world of communication. Just remember, it wasn’t that long ago that if you wanted to know something you had to pick up the telephone and call someone – hoping to reach them. Now with the Internet you can communicate with friends, co-workers, and businesses – all from the convenience of your desktop, laptop, or mobile device. This new technology has created words we never had before; knowledge [...]
There has been an explosion in mobile applications for mobile devices over the past few years. Spearheading this assault on the minds and pocketbooks of mobile users are a myriad of apps for managing most aspects of one’s personal life. Personal apps run the gamut from those enabling the purchase of movie tickets, social networking, GPS navigation, managing multimedia, and much more. While this explosion has undoubtedly occurred on the personal side of mobile device [...]
Being situated on the East Coast of the US, we are no strangers to the effects of hurricanes and tropical storms. As of today we are watching hurricane ‘Earl’, which is slated to bring us bad weather at the very least –and hopefully nothing worse. But as cautioned, we take the time around here to be prepared for the worst….just in case. Nobody likes to have to think about disaster preparedness, but among other catastrophic [...]