What This Online Privacy Policy Covers
This policy covers how www.novosolutions.com and other Novo Solutions, Inc. sites (Sites) treat information that the Sites collect and receive online.
Novo Solutions Privacy Policy
Latest Policy Update: July 1, 2026
Who We Are
This website is operated by Novo Solutions, Inc. Our website address is https://www.novosolutions.com.
For privacy questions or requests, contact us at privacy@novosolutions.com.
Information Collection and Use
Personal Information: We collect personal information when you choose to share it with us, such as when you register, submit a form, request information, contact us, or use our products or services. This may include your name, email address, phone number, organization, job title, account information, message content, and other information you provide.
Website and Technical Information: We automatically receive and record certain information about your visit through cookies, analytics tools, log files, and similar technologies. This may include your IP address, browser type, device information, referral source, pages visited, links clicked, date and time of visit, and general site activity.
We use this information to provide and improve our Sites, respond to requests, support customer service, measure website performance, understand visitor behavior, protect our systems, and communicate about our products and services.
Contact Forms
When you submit a contact form, we collect the information you provide so we can respond to your request, provide support, or communicate about our products and services. We may retain form submissions as needed for customer service, business records, security, or legal purposes.
Cookies and Analytics
Cookies are files that your browser places on your computer or device. We use cookies and similar technologies to:
Fulfill requests regarding our products and services.
Estimate audience size and measure traffic patterns.
Improve our Sites, products, services, and user experience.
Understand how visitors interact with our Sites.
Support security, fraud prevention, analytics, and marketing efforts.
We use Google Tag Manager to manage website tags. We may use Google Analytics to measure website traffic, referral sources, device information, page activity, and related analytics data. We may also use Microsoft Clarity to better understand how visitors use our Sites through behavioral metrics, heatmaps, and session replay.
These tools may use first-party and third-party cookies or similar technologies. You can disable or delete cookies through your browser settings. If you turn off or delete cookies, some Site features may not work properly.
Who We Share Your Data With
We do not sell personal information for money. We may share or disclose information only as needed:
As part of the services we provide.
With contractors, vendors, analytics providers, marketing providers, hosting providers, security providers, or other service providers working on our behalf.
If we sell, transfer, or reorganize all or part of our business.
As required by law, subpoena, court order, or government request.
To enforce our customer contracts or investigate potential violations.
To detect, prevent, or respond to fraud, security issues, or harm.
Some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. To the extent our use of analytics, marketing, or advertising technologies is considered a sale, sharing, targeted advertising, or similar activity under applicable law, you may have the right to opt out.
Marketing Emails
We may send updates, newsletters, announcements, and promotional information about our Sites, products, or services. You may opt out of promotional emails by using the unsubscribe instructions in the email or by contacting us. We may still send service-related, security, legal, or transactional communications.
How Long We Retain Your Data
We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law, contract, security, audit, or legitimate business needs.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or a copy of personal information we maintain about you. You may also have the right to opt out of certain processing, including targeted advertising or certain sharing of personal information.
To submit a privacy request, contact privacy@novosolutions.com. We may need to verify your identity before responding. If applicable law provides a right to appeal our decision, you may contact us again with “Privacy Appeal” in the subject line.
Where Your Data Is Sent
Novo Solutions is based in the United States. Information collected through the Sites may be processed in the United States or other locations where our service providers operate. Where required, we rely on appropriate contractual, technical, and organizational safeguards for cross-border transfers.
How We Protect Your Data
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. These may include access controls, encryption, logging, security monitoring, employee confidentiality obligations, and internal security policies. However, no method of transmission or storage is completely secure.
Data Breach Procedures
We maintain internal procedures for identifying, reporting, investigating, and responding to potential security incidents. When required by law or contract, we will notify affected parties or regulators of a data breach.
Third-Party Websites and Services
Our Sites may include links to third-party websites, embedded content, plugins, or services. We are not responsible for the privacy practices, security, or content of third-party websites or services. Their privacy policies apply to their services.
Third-Party Data Sources
We may receive limited business or marketing information from third-party providers, referral sources, analytics tools, or lead identification services to help understand interest in our products and services.
Automated Decision-Making and Profiling
We do not use website visitor data to make decisions with legal or similarly significant effects without human involvement. We may use analytics and marketing tools to understand website activity, improve our services, and identify business interest.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we change this Privacy Policy, we will post the updated version on the Site. If we believe the changes are significant, we may provide a more prominent notice.
Questions and Suggestions
If you have questions, suggestions, or privacy requests, please contact us at: