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Is your knowledge base ‘lean’ or outdated?  Let’s face it, it takes work and commitment to keep a knowledge base up to date with current information.  We talk a lot about the need to schedule knowledge management and task people to review content and make updates.  Here is an idea we think is a great way to give your knowledge base a boost.

Knowledge SharingKatrina Pugh, of Columbia University, suggests gathering employees (those who know and those who need to know) together for a ‘knowledge jam’.  This is a focused time of asking each other questions and gathering information that can be documented and retained in a central place.  This seems a synergistic approach to capturing a lot of essential knowledge in a short time frame.  Take a look!

http://www.kminstitute.org/sharing-hidden-knowledge-knowledge-jam-technique

For more information about the Novo Knowledge Base see https://novosolutions.com/knowledge-base-software/