Knowledge Base Software

Store, retrieve and share important organizational information with Novo Knowledge Base software, your centralized online repository.

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ShareNet Knowledge Base Software Benefits

Our knowledge management software provides on demand customer support, improves employee productivity and reduces operating costs.

How Can I Resolve Customer Support Issues Faster?

We can help you give customers the answers they need, and resolve issues quickly and efficiently with our customer self-service Knowledge Base software.

  • Improved efficiency
  • Quicker problem resolution
  • Convenient customer self service
  • 24/7 system access

Our online customer support resolves issues on demand and requires only a web browser to use and administer.

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Knowledge Base Software

Where Can I Safely Store All of My Organization’s Knowledge?

Store information for customer support, company intranet, employee training, document management and more with our secure knowledge management software.

  • Fully Text searchable knowledge base
  • Flexible security
  • Customizable user roles
  • Multiple Employee or Customer Portals

Our Knowledge Base software is your secure, centralized information repository.  You define what content is accessible by different groups of employees and customers.

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Centralized Knowledge Base

How Can I Reduce Customer Support Costs Without Compromising Service?

Lower your operational costs with our knowledge management software, which reduces call volumes and allows existing support representatives to serve more customers.

  • Time saving, self-serve information
  • Reduced call volumes
  • Improved productivity
  • Faster problem resolution

Our self-serve Knowledge Base software improves customer support productivity and serves customers more efficiently while reducing costs.

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Knowledge Management Software

Is There a Way to Use Our Corporate Knowledge to Support Employees?

We can help your employees acquire job knowledge faster, reducing training time and driving higher performance and job satisfaction.

  • Faster training time
  • Higher job quality
  • Improved employee retention
  • More retained knowledge

Our Knowledge Base software not only gets employees up to speed faster, it also prevents knowledge from leaving when an employee transfers or leaves.

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Knowledge Management Support

ShareNet Knowledge Base Software Features