Knowledge Base Software

Store, retrieve and share important organizational information with Novo Knowledge Base software, your centralized online repository.

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ShareNet Knowledge Base Software Benefits

Our knowledge management software provides on demand customer support, improves employee productivity and reduces operating costs.

How Can I Resolve Customer Support Issues Faster?

We can help you give customers the answers they need, and resolve issues quickly and efficiently with our customer self-service Knowledge Base software.

  • Improved efficiency
  • Quicker problem resolution
  • Convenient customer self service
  • 24/7 system access

Our online customer support resolves issues on demand and requires only a web browser to use and administer.

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Knowledge Base Software

Where Can I Safely Store All of My Organization’s Knowledge?

Store information for customer support, company intranet, employee training, document management and more with our secure knowledge management software.

  • Fully Text searchable knowledge base
  • Flexible security
  • Customizable user roles
  • Multiple Employee or Customer Portals

Our Knowledge Base software is your secure, centralized information repository.  You define what content is accessible by different groups of employees and customers.

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Centralized Knowledge Base

How Can I Reduce Customer Support Costs Without Compromising Service?

Lower your operational costs with our knowledge management software, which reduces call volumes and allows existing support representatives to serve more customers.

  • Time saving, self-serve information
  • Reduced call volumes
  • Improved productivity
  • Faster problem resolution

Our self-serve Knowledge Base software improves customer support productivity and serves customers more efficiently while reducing costs.

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Knowledge Management Software

Is There a Way to Use Our Corporate Knowledge to Support Employees?

We can help your employees acquire job knowledge faster, reducing training time and driving higher performance and job satisfaction.

  • Faster training time
  • Higher job quality
  • Improved employee retention
  • More retained knowledge

Our Knowledge Base software not only gets employees up to speed faster, it also prevents knowledge from leaving when an employee transfers or leaves.

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Knowledge Management Support

ShareNet Knowledge Base Software Features

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What Our Clients Say

Latest News & Resources

Case Study

The BOC Group

As part of The Linde Group, BOC Gases, with its 120-year history of customer service, today operates around the globe. Their business and reputation is built around their customers. Whatever the industry or interest, they continue to respond to its needs as quickly and effectively as possible. The ever-changing requirements of customers are the driving force behind the development of all their products, technologies and support services.

White Paper

Creating a Knowledge Centric Support Desk

A frequently overlooked component of customer support is the value of knowledge management integration in the support process.   This paper will discuss how utilizing an integrated knowledge management system allows information to be organized and easily retrieved when needed.  If you would like to view a first hand demonstration of how the Novo ShareNet Knowledge Base can help you please contact us

Executive Brief

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