Knowledge Base Software

Store, retrieve and share important organizational information with Novo Knowledge Base software, your centralized online repository.

sharenet

ShareNet Knowledge Base Software Benefits

Our knowledge management software provides on demand customer support, improves employee productivity and reduces operating costs.

ShareNet Knowledge Base Software Features

What Our Clients Say

Latest News & Resources

Case Study

The BOC Group

As part of The Linde Group, BOC Gases, with its 120-year history of customer service, today operates around the globe. Their business and reputation is built around their customers. Whatever the industry or interest, they continue to respond to its needs as quickly and effectively as possible. The ever-changing requirements of customers are the driving force behind the development of all their products, technologies and support services.

White Paper

Creating a Knowledge Centric Support Desk

A frequently overlooked component of customer support is the value of knowledge management integration in the support process.   This paper will discuss how utilizing an integrated knowledge management system allows information to be organized and easily retrieved when needed.  If you would like to view a first hand demonstration of how the Novo ShareNet Knowledge Base can help you please contact us

Executive Brief

Computing in the Novo Cloud

The ‘Cloud’ has rolled in and by all accounts is here to stay, but is it really the magic bullet formost businesses and is it right for you? And are all clouds the same? Here’s what you need toknow about computing in the Cloud, and what sets the Novo Cloud apart from the rest.

SaaS versus Cloud Solutions?