ShareNet Knowledge Base Software Benefits
Our knowledge management software provides on demand customer support, improves employee productivity and reduces operating costs.
How Can I Resolve Customer Support Issues Faster?
We can help you give customers the answers they need, and resolve issues quickly and efficiently with our customer self-service Knowledge Base software.
- Improved efficiency
- Quicker problem resolution
- Convenient customer self service
- 24/7 system access
Our online customer support resolves issues on demand and requires only a web browser to use and administer.
Where Can I Safely Store All of My Organization’s Knowledge?
Store information for customer support, company intranet, employee training, document management and more with our secure knowledge management software.
- Fully Text searchable knowledge base
- Flexible security
- Customizable user roles
- Multiple Employee or Customer Portals
Our Knowledge Base software is your secure, centralized information repository. You define what content is accessible by different groups of employees and customers.
How Can I Reduce Customer Support Costs Without Compromising Service?
Lower your operational costs with our knowledge management software, which reduces call volumes and allows existing support representatives to serve more customers.
- Time saving, self-serve information
- Reduced call volumes
- Improved productivity
- Faster problem resolution
Our self-serve Knowledge Base software improves customer support productivity and serves customers more efficiently while reducing costs.
Is There a Way to Use Our Corporate Knowledge to Support Employees?
We can help your employees acquire job knowledge faster, reducing training time and driving higher performance and job satisfaction.
- Faster training time
- Higher job quality
- Improved employee retention
- More retained knowledge
Our Knowledge Base software not only gets employees up to speed faster, it also prevents knowledge from leaving when an employee transfers or leaves.