OPERATIONS MANAGEMENT SOFTWARE

“Once our Public Works staff had a little practice, they found NovoGov to be very easy to use. Within just three days, they successfully cataloged Fire Hydrants, Water Valves, and Curb Inlets into the system, complete with asset details including geo-location and a picture. This marked a significant improvement over their previous reliance on paper maps, which necessitated return trips to the office. With NovoGov, they can now handle all tasks directly in the field which makes them much more efficient.”

“NovoGov isn’t limited to just one aspect of our operations; it has become a versatile tool that we rely on for a range of functions. We’ve successfully employed it for managing customer complaints, documenting insurance claims, and tracking bulk water usage. NovoGov’s ability to centralize and organize data has made these processes smoother and more efficient.”

“The Novo Sidekick mobile system has been really handy with the bulk pickup. We’ve saved tremendously on fuel costs, about 1/3 within the first year we’ve used it. It keeps our trucks from running all over town. They can go directly to where the material is, get it out of the citizen’s way, and get it where it needs to be. It’s also better for our drivers, a whole lot less time-consuming. We use it for our bulk pick up of garbage items, leaves and brush, and appliances. By using NovoGov, on the ShareNet Platform we can keep the materials separate for proper disposal and documented in real-time.”

“The City of Edgewood, FL is looking forward to the long-term benefit of a reduction in capital expenditures as a result of improved building and equipment preventative maintenance.”

“What really stood out is that the team at Novo took the time to talk to us, explaining all you can do when you’re utilizing NovoGov. You’re not getting a cookie cutter mobile system when you buy Novo. They’re creating a system tailored to your needs. Their team sat down with every department and built a work order system specifically for them.”

“NOVO has been a lifesaver for us with our incident tracking and asset management needs. The tool was easy to implement, and the assistance from the NOVO support staff has made our experience very user friendly.”

“Our onboarding process with Novo went great here in Oxford. Several of our departments are using Novo Solutions, and so we’re able to have implementation meetings early on. We had a lot of conversations with the Novo team, got our questions answered quickly, and were given really good information on what the NovoGov product could do. And so far, everything is working exactly like we were told it would. Now we’re just really enjoying the system and know we can reach out to Novo with any questions, at any time.”

“NovoGov has been instrumental in streamlining our Work Order Management process, ensuring prompt responses and accurate record keeping.”

“Before NovoGov, on the ShareNet Platform, we were using spreadsheets to track all our equipment needs. So, when we had a piece of equipment go to the shop, whether it’s a tractor or a weed-eater, we would track it on a spreadsheet. Now with NovoGov, we’re able to compile all that information in real time and we can just log in and we have all that information available to us. It has streamlined things, and it puts it all in a central location. I can look at it, my director can look at it, and my staff can look at it. So, Share Net’s been great!”

“The NovoGov Municipal Software has really helped streamline processes, reduce costs, provide better metrics, and run a more efficient public service department, which in turns creates a better relationship between department staff and the customers served.”

“I operate the Knuckleboom machine in Oxford and pick up large debris, brush, furniture, and I use the Novo Sidekick App. On the App, I tap what I’m picking up, simply take a snapshot of the debris, and it records it for me. It makes the work so much more efficient and easily documented.”

“The Public Works Department in the Town of Winter Park, CO needed a way to track calls for service from the public and log maintenance costs for its fleet. After much research, the system by Novo Solutions was selected. I have found the web-based interface very user-friendly, and the customer service provided by Rich Hunter has been exceptional. This solution is perfect to meet the department’s need to become more efficient and effective.”

“Our Streets team really likes NovoGov, especially because of its mapping capabilities and that I can see all the work orders on my phone while I’m out in the field. Now if a request comes in, I can take snapshots of the work to be done, work in progress, and finalized work, which all help to show proof of the process. The ability to easily document work, locate assets, and manage preventative maintenance of assets on one system is everything to our department. The NovoGov application has saved us a lot of time. Now we have access to documentation in real time vs. lost on a massive worksheet on the office computer.”

“NovoGov, on the ShareNet Platform, has been a great addition to our Public Works Department and is an integral part of our daily operations. Most of the Administrative staff and I use the NovoGov Requests application. I use the software to review and respond to external public requests, entering requests received via phone and from office visitors. The new request and editing functions are very user friendly and are highly beneficial in providing better customer service and response time.”