Help Desk Software

Help Desk Software that helps you effectively track, share and report on tickets to optimize your IT Help Desk and deliver results.

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Save time, maximize productivity, increase communication and make
better informed decisions with our scalable, adaptable and automated IT Help Desk.

How Can I Maximize Help Desk Staff Productivity?

Create, track, share and update tickets, and get complete, closed loop ticket resolution with the ShareNet IT help desk software.

  • Automated manual processes
  • Manage virtually any kind of request
  • Multi-departmental access
  • Alerts to trigger action

Our cloud based help desk software automates and optimizes tech support operations, manages any kind of request, provides immediate web and mobile access to help desk and support staff along with email alerts, all to ensure SLAs are met.

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IT Help Desk Software

How Can I Automate Communication with Users and Improve Overall Reporting?

The power to make smarter technical support decisions lies in better analytics and reporting, including helping managers see summarized data on the types of tickets being submitted and who is submitting them. Users also appreciate increased communication when changes are made to their tickets.

  • Customized dashboard analytics
  • Robust reporting, including scheduled reports
  • Increased customer visibility with the end user portal
  • Automated email notifications when tickets are added or updated

Our IT help desk software empowers technical support staff and their managers to make smarter, data-driven decisions through detailed reporting, and gives end users a portal through which they can monitor the status of their tickets for peace of mind.

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Help Desk Software

Where Can I Find a Help Desk Software Tool That Grows with Our Workload?

Our cloud hosting environment can be changed quickly to increase server capacity as needed, and our automated work flows and robust tracking, sharing and reporting capabilities are fully customizable.

  • Scalable system
  • Flexible ticket input sources
  • Automated, adaptable work flows
  • Flexible, customizable forms, fields, email templates, charts, reports and more

Tailor the system to your needs. Forms can be customized by type of request, support tickets can be submitted from multiple sources, and automated work flows, including SLAs, scheduled tasks, departmental routing, and more can be defined by you.

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Scalable Help Desk Software

Are There Ways to Improve Our Turnaround Times?

Automatic email to ticket creation, mobile device access and powerful report building tools greatly reduce the time spent managing tickets.

  • Increased mobility and convenience
  • Automatic email to ticket creation
  • Dashboards and reports help manage tickets
  • End User Portal reduces phone calls from employees and clients

With our IT help desk software, team members can stop wasting time searching through emails, copying and pasting tickets into a system, tracking down their status, and being tied to a desktop / laptop computer to manage tickets.

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Helpdesk Software Time Savings

Turn-key Cloud Based Solution

Cloud based solution means no need to set up or maintain a new server and application.

Data Import

Easily import files and migrate data from spreadsheets and more.

Mobile Device

Access and update information from your office computer or on-site using a mobile device.


Data is stored in your own dedicated database and safeguarded by multi-level security.

Web & Mobile Access for Your End Users

Cloud based ShareNet Platform is designed for growth and maximum scalability.

API Data

Automate record and ticket updates across multiple systems.

Automated Business Rules & Work Flows

Automate manual processes and define business rules and SLAs to improve productivity.


Cloud based ShareNet Platform is designed for growth and maximum scalability.

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Latest News & Resources

Case Study


Wayne RESA is a regional educational service agency that provides services and support to Wayne County’s 34 school districts aimed at improving student achievement and maximizing economies of scale in staff development, purchasing, and administrative services. Services range from curriculum consulting and staff development, helping districts maximize technology use in the classroom, software applications for district student and administrative services, group purchasing and more.

White Paper

Bringing IT Help Desk Software out of IT and into the work place.

Asking yourself the question “what do I track” opens the door to the possibility of streamlining processes used for tracking ordinary (and not so ordinary) things.  Just think of the benefits of automating the business process for managing whatever it is you are required to keep track of.  Check out many of the ways you can use a help desk system across multiple departments

Executive Brief

Computing in the Novo Cloud

The ‘Cloud’ has rolled in and by all accounts is here to stay, but is it really the magic bullet formost businesses and is it right for you? And are all clouds the same? Here’s what you need toknow about computing in the Cloud, and what sets the Novo Cloud apart from the rest.

SaaS versus Cloud Solutions?