Education Simplified with ShareNet

Manage requests, maintain facilities, share knowledge, and generate reports across your educational institution with the flexible Novo ShareNet web and mobile platform.

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Simplify your campuses IT Help Desk, Facility Maintenance and Communications
operations on a single web and mobile platform with ShareNet by Novo Solutions.

How can I provide fast IT support for our staff, students and faculty?

Simplify your IT Operations to resolve issues faster and more efficiently on the ShareNet platform.

  • Create, track, share and update tickets for closed loop ticket resolution
  • Automate communication with users and improve reporting
  • Scalable system delivers automated workflows, streamlining ticket tracking
  • Save time with automatic email-to-ticket creation

Our cloud-based IT request software automates and optimizes your support operations, utilizing email templates, workflow automation, and email alerts to ensure your staff, students and faculty stay informed.

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What can help me streamline our facilities operations?

Track, share and report on equipment, maintenance history, inventory and costs across your organization with the ShareNet Municipal Asset Management tool.

  • Improve Maintenance Productivity
  • Reduce Operational Costs
  • Scalable & adaptable system adjusts to your maintenance requirements
  • Easily accessed asset, work order and repair procedure information
  • Reduced response times Customized dashboards and reports Improved visibility by reporting on anything, anywhere, any time

Our Municipal Asset Managemet software tool helps you maintain your assets and work orders, capture inventory and labor costs, and report on everything – so that you can make decisions with certainty and control operational costs.

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Where can I centralize knowledge to share with my staff, faculty and students?

Organize all of your important policies and procedures into a central repository, and set secure permissions to designate ‘who can see what’ with the ShareNet Knowledge Base software.

  • Create a centralized, searchable resource for academic related policies
  • Host important employee documents such as procedures, training documents and forms
  • Provide 24/7 web self-service
  • Support maintenance staff with easy-to-access service and repair documents

Reduce calls, support staff, and share knowledge in this highly searchable, web and mobile  knowledge management tool.

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Latest News & Resources

Case Study

RESA

Wayne RESA is a regional educational service agency that provides services and support to Wayne County’s 34 school districts aimed at improving student achievement and maximizing economies of scale in staff development, purchasing, and administrative services. Services range from curriculum consulting and staff development, helping districts maximize technology use in the classroom, software applications for district student and administrative services, group purchasing and more.

White Paper

Bringing Help Desk Software out of IT and into the work place.

Asking yourself the question “what do I track” opens the door to the possibility of streamlining processes used for tracking ordinary (and not so ordinary) things.  Just think of the benefits of automating the business process for managing whatever it is you are required to keep track of.  Check out many of the ways you can use a help desk system across multiple departments

Executive Brief

Computing in the Novo Cloud

The ‘Cloud’ has rolled in and by all accounts is here to stay, but is it really the magic bullet formost businesses and is it right for you? And are all clouds the same? Here’s what you need toknow about computing in the Cloud, and what sets the Novo Cloud apart from the rest.

SaaS versus Cloud Solutions?