does exactly what the name implies: it simply automates your workflow processes. Have you ever taken a customer or service call, made a record of it, then either misplaced or dropped the ball on the request? That does not make for satisfied customers or create positive business relationships, to say the least. But we have all experienced such situations both on the calling and receiving end.
With work flow automation, smart routing and assignment decisions can be made to facilitate a smooth operation and consistent service levels within your customer support teams. The right person or department that is best suited to handle each task quickly and effectively receives prompt and reliable notification.