ShareNet Knowledge Base Software Benefits
Our knowledge management software provides on demand customer support, improves employee productivity and reduces operating costs.
How Can I Resolve Customer Support Issues Faster?
We can help you give customers the answers they need, and resolve issues quickly and efficiently with our customer self-service Knowledge Base software.
- Improved efficiency
- Quicker problem resolution
- Convenient customer self service
- 24/7 system access
Our online customer support resolves issues on demand and requires only a web browser to use and administer.
Where Can I Safely Store All of My Organization’s Knowledge?
Store information for customer support, company intranet, employee training, document management and more with our secure knowledge management software.
- Fully Text searchable knowledge base
- Flexible security
- Customizable user roles
- Multiple Employee or Customer Portals
Our Knowledge Base software is your secure, centralized information repository. You define what content is accessible by different groups of employees and customers.
How Can I Reduce Customer Support Costs Without Compromising Service?
Lower your operational costs with our knowledge management software, which reduces call volumes and allows existing support representatives to serve more customers.
- Time saving, self-serve information
- Reduced call volumes
- Improved productivity
- Faster problem resolution
Our self-serve Knowledge Base software improves customer support productivity and serves customers more efficiently while reducing costs.
Is There a Way to Use Our Corporate Knowledge to Support Employees?
We can help your employees acquire job knowledge faster, reducing training time and driving higher performance and job satisfaction.
- Faster training time
- Higher job quality
- Improved employee retention
- More retained knowledge
Our Knowledge Base software not only gets employees up to speed faster, it also prevents knowledge from leaving when an employee transfers or leaves.
What Our Clients Say
“Fantastic system. Easy to navigate and easy to update. “
Marta C., CS Training Manager
Blackhawk Engagement Solutions
Latest News & Resources
Case Study
As part of The Linde Group, BOC Gases, with its 120-year history of customer service, today operates around the globe. Their business and reputation is built around their customers. Whatever the industry or interest, they continue to respond to its needs as quickly and effectively as possible. The ever-changing requirements of customers are the driving force behind the development of all their products, technologies and support services.
White Paper
Creating a Knowledge Centric Support Desk
A frequently overlooked component of customer support is the value of knowledge management integration in the support process. This paper will discuss how utilizing an integrated knowledge management system allows information to be organized and easily retrieved when needed. If you would like to view a first hand demonstration of how the Novo ShareNet Knowledge Base can help you please contact us
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