Summary:

The Town of Dover, MA has a population of just under 6,000. The DPW staff of 21 is responsible for a broad range of services including highways, fleet, cemetery, parks and grounds, engineering, streetlights, solid waste, and snow and ice operations. Public Works Director, Kevin McCabe, recognized the need to modernize operations and improve transparency and accountability across departments. Reporting inefficiencies, lack of real-time communication, and growing resident expectations highlighted the urgent need for a better approach to work order and asset management.