Customer Support Software

Efficiently track, share and report on customer service requests with the Novo ShareNet web and mobile cloud platform. ShareNet customer support software – built to fully optimize your customer support operations.

sharenet

Improve customer satisfaction, provide better, faster support, save time, and maximize productivity with
our customizable, adaptable and automated ShareNet customer support software.

Simplify Your Work

Workflow Infographic

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Case Study

Clintons

With only basic functionality, it did not monitor help desk agent performance to identify which stores were having major problems. Clintons clearly needed to look for another application with stronger features to manage their internal support. After looking at several help desk solutions, Clintons selected the Novo Help Desk Enterprise.

White Paper

Bringing Help Desk Software out of IT and into the work place.

Asking yourself the question “what do I track” opens the door to the possibility of streamlining processes used for tracking ordinary (and not so ordinary) things.  Just think of the benefits of automating the business process for managing whatever it is you are required to keep track of.  Check out many of the ways you can use a help desk system across multiple departments

Executive Brief

Benefits of Workflow Automation

Customer support software providers are applying the benefits of workflow automation to their applications to improve service, enhance productivity, and simplify the process for both employees and customers. Smart routing and assignment decisions can be made to improve response times and enhance customer communications.

What Our Clients Say