Customer Support Software

Efficiently track, share and report on customer service requests with the Novo ShareNet web and mobile cloud platform. ShareNet customer support software – built to fully optimize your customer support operations.

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Improve customer satisfaction, provide better, faster support, save time, and maximize productivity with
our customizable, adaptable and automated ShareNet customer support software.

How Can I Optimize My Customer Support Operations?

Track requests, automate work flows and get complete, closed loop issue resolution with our robust customer service software.

  • Automated manual processes
  • Instant email notifications and status updates
  • SLA alerts to trigger action
  • Convenient customer self-support portal

Our robust, cloud-based software automates support operations and provides complete management of customer service requests until they are resolved.

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Customer Support Software

How Can I Automate Customer Communications and Improve Overall Reporting?

We can help build customer satisfaction and resolve issues faster through better communication, reporting and request management processes, including our convenient customer portal.

  • Improved communication via the customer portal
  • Automated update notifications to customers and management
  • Robust reporting, including scheduled reports
  • Customized dashboard summaries and detailed views

Our customer service software empowers support staff, managers and customers with up-to-date information and reporting at their fingertips to bring about swift and satisfactory resolutions.

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Service Desk Software

Where Can I Find a Customer Support Software Tool That Grows with Our Workload?

We can quickly increase server capacity as needed with our cloud hosting environment, and our automated work flows and robust tracking, sharing and reporting capabilities are fully customizable.

  • Scalable customer support software system
  • Multiple request input sources
  • Automated, adaptable work flows
  • Flexible, customizable forms, fields, email templates, charts, reports and more

With our customer service desk software, requests can be submitted via multiple sources, forms can be customized by type of request, and automated work flows, including SLAs, departmental routing and more can be defined by you.

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Scalable Customer Support Software

Are There Ways to Manage Support Requests Faster?

Automatic email to request creation, mobile device access, a customer self-support portal and powerful report building tools greatly reduce the time spent managing requests.

  • Automatic request creation and routing
  • Access and update information from any device anywhere
  • Time saving customer portal
  • Faster employee knowledge transfer

Our customer support software gives customers the ability to submit and track their own support requests, reducing call volumes, plus it helps bring new employees up to speed quickly with procedures and documentation just a click away.

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Customer Service Management Software

Turn-key Cloud Based Solution

No need to set up or maintain a new server and application.

Simple Data

Easily migrate data from spreadsheets and more.

Customer Web &
Mobile Access

Customer portal provides self -support.


Data is stored on the Novo private Cloud, our own dedicated database guarded by multi-level security.

Mobile Device Accessibility

Access and update information from your office or anywhere.

API Data

Automate request updates across multiple systems.

Automated Business Rules & Work Flows

Automate manual processes and define SLAs to optimize productivity.


ShareNet Cloud Platform is designed for growth and maximum scalability.

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Latest News & Resources

Case Study


With only basic functionality, it did not monitor help desk agent performance to identify which stores were having major problems. Clintons clearly needed to look for another application with stronger features to manage their internal support. After looking at several help desk solutions, Clintons selected the Novo Help Desk Enterprise.

White Paper

Bringing Help Desk Software out of IT and into the work place.

Asking yourself the question “what do I track” opens the door to the possibility of streamlining processes used for tracking ordinary (and not so ordinary) things.  Just think of the benefits of automating the business process for managing whatever it is you are required to keep track of.  Check out many of the ways you can use a help desk system across multiple departments

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The ‘Cloud’ has rolled in and by all accounts is here to stay, but is it really the magic bullet formost businesses and is it right for you? And are all clouds the same? Here’s what you need toknow about computing in the Cloud, and what sets the Novo Cloud apart from the rest.

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