Kim Keesler, Clerk/Treasurer
“Once our Public Works staff had a little practice, they found NovoGov to be very easy to use. Within just three days, they successfully cataloged Fire Hydrants, Water Valves, and Curb Inlets into the system, complete with asset details including geo-location and a picture. This marked a significant improvement over their previous reliance on paper maps, which necessitated return trips to the office. With NovoGov, they can now handle all tasks directly in the field which makes them much more efficient.”
Steve Blasko, Public Works Director
“What really stood out is that the team at Novo took the time to talk to us, explaining all you can do when you’re utilizing NovoGov. You’re not getting a cookie cutter mobile system when you buy Novo. They’re creating a system tailored to your needs. Their team sat down with every department and built a work order system specifically for them.”
Steven Pilcher, Director of Public Service
“The NovoGov Municipal Software has really helped streamline processes, reduce costs, provide better metrics, and run a more efficient public service department, which in turns creates a better relationship between department staff and the customers served.”
Gerry Vernon, Public Works Director
“The Public Works Department in the Town of Winter Park, CO needed a way to track calls for service from the public and log maintenance costs for its fleet. After much research, the system by Novo Solutions was selected. I have found the web-based interface very user-friendly, and the customer service provided by Rich Hunter has been exceptional. This solution is perfect to meet the department’s need to become more efficient and effective.”
Tiffanie Salone, Public Works Office Coordinator
“NovoGov, on the ShareNet Platform, has been a great addition to our Public Works Department and is an integral part of our daily operations. Most of the Administrative staff and I use the NovoGov Requests application. I use the software to review and respond to external public requests, entering requests received via phone and from office visitors. The new request and editing functions are very user friendly and are highly beneficial in providing better customer service and response time.”
GOVERNMENT SOFTWARE SOLUTIONS
Novo Solutions provides Government Software Solutions to help local governments maintain their infrastructure, improve operations and optimize code enforcement. Our ShareNet software is a highly flexible, multi-department web and mobile software platform that can be tailored to individual departments. Permission groups and roles can be defined to segment information for each department. City Managers and Administrators can view and report on information across multiple departments.
Increase visibility of work performed, deliver 24/7 citizen support and
keep the public informed with our government software solutions.
How Can I Automate and Better Manage Requests & Work Orders?
Collect, organize and manage all request submissions through the web portal, mobile app, emails, calls or other systems you have in place.
- Manage any request from anywhere
- Time saving built-in work flows
- Alerts to trigger action
- Automated email notifications when requests are added or updated
With our versatile government software, requests can be managed from anywhere, any time. Built-in work flows automatically route requests based on category, or other criteria, saving time and reducing correspondence.
What can help me keep track of all of my assets?
Track, share and report on any asset, always know their value, condition and location, while maintaining and utilizing them more effectively with Novo ShareNet web and mobile government software solutions.
- Better Organization & Control and improved visibility by reporting on any asset, anywhere, any time
- Adaptable and scalable with customizable forms, fields, email templates, charts, reports and more
- Improve asset utilization by knowing exactly which assets you have, where they are located and the status
- Keep track of purchase information, asset maintenance schedules, their depreciated value, and more, so you can assess and maintain the lifespan and value of those assets.
Our asset management government software allows you to easily modify forms, record lists, fields and email templates, attach documents or photos to your records, and tailor the system to keep track of all of your equipment.
Is There a Better Way to Communicate with the Public?
Keep citizens up to date with a custom portal page that gives them instant access to their service requests. It also allows them to easily submit and review requests online.
- Increased visibility with the public facing portal
- 24/7 web and mobile access
- Simple to use citizen relationship management software
- Fully searchable knowledge base
Our government software solutions gives citizens around-the-clock access to the information they need, including a fully searchable knowledge base and communication portal.
