IT Support Simplified with ShareNet

Effectively track, share and report on tickets with the Novo ShareNet web and mobile cloud platform to optimize your IT Help Desk and deliver results.

Let’s Talk


Save time, maximize productivity, increase communication and manage IT
assets with our scalable, adaptable and automated IT Help Desk software.

How can I provide fast IT support for our team?

Simplify your IT Operations to resolve issues faster and more efficiently on the ShareNet platform.

  • Create, track, share and update tickets for closed loop ticket resolution
  • Automate communication with users and improve reporting
  • Scalable system delivers automated workflows, streamlining ticket tracking
  • Save time with automatic email-to-ticket creation

Our cloud-based IT request software automates and optimizes your support operations, utilizing email templates, workflow automation, and email alerts to ensure your team stays informed.

Learn More


Where can I go to quickly get repair and service information?

Organize all of your important service and repair documentation into a central repository with the ShareNet Knowledge Base software.

  • Create a centralized, searchable resource for all IT related information
  • Support IT staff with easy-to-access service and repair documents
  • Flexible ticket input sources allow tickets to be entered by IT staff or end users
  • Auto route requests to the appropriate team member for resolution
  • Provide troubleshooting information for self help

Reduce calls, support staff, and share knowledge in this highly searchable, web and mobile  knowledge management tool.

Learn More


What can help me keep track of all of my IT assets?

Track, share and report on any asset, always know their value, condition and location,  while maintaining  and utilizing them more effectively with the Novo ShareNet web and mobile cloud platform.

  • Better Organization & Control and improved visibility by reporting on any asset, anywhere, any time
  • Adaptable and scalable with customizable forms, fields, email templates, charts, reports and more
  • Improve asset utilization by knowing exactly which assets you have, where they are located and the status
  • Keep track of purchase information, asset maintenance schedules, their depreciated value, and more, so you can assess and maintain the life span and value of those assets.

Our asset management software allows you to easily modify forms, record lists, fields and email templates, attach documents or photos to your records, and tailor the system to keep track of all of your IT equipment.

Learn More


Latest News & Resources

Case Study

Lender Processing

LPS had a popular enterprise help desk solution in place, but the shear complexity of it caused problems. LPS needed a web-based solution where people could create and check tickets remotely and wanted to move towards an ITIL/best practices support methodology.

White Paper

Bringing Help Desk Software out of IT and into the work place.

Asking yourself the question “what do I track” opens the door to the possibility of streamlining processes used for tracking ordinary (and not so ordinary) things.  Just think of the benefits of automating the business process for managing whatever it is you are required to keep track of.  Check out many of the ways you can use a help desk system across multiple departments

Executive Brief

Computing in the Novo Cloud

The ‘Cloud’ has rolled in and by all accounts is here to stay, but is it really the magic bullet formost businesses and is it right for you? And are all clouds the same? Here’s what you need toknow about computing in the Cloud, and what sets the Novo Cloud apart from the rest.

SaaS versus Cloud Solutions?