NovoGov Citizen Request Management Software Features
Quickly learn and begin tracking, sharing and reporting on information in more productive ways
Enable citizens to submit requests and receive notifications upon completion
Auto route requests to departments, automate notifications and create approval tasks
Track work order costs with related parts and labor hours, track FEMA related costs
Report on maintenance history, future cost projections, staff performance and more
Send information automatically back and forth between systems (ESRI, etc.)
View and update service requests, work orders, assets and job procedures with a mobile app
Limit what each department and user can do and the information they can access in the system
WHAT OUR CLIENTS SAY
Tiffanie Salone, Public Works Office Coordinator
“NovoGov, on the ShareNet Platform, has been a great addition to our Public Works Department and is an integral part of our daily operations. Most of the Administrative staff and I use the NovoGov Requests application. I use the software to review and respond to external public requests, entering requests received via phone and from office visitors. The new request and editing functions are very user friendly and are highly beneficial in providing better customer service and response time.”
NovoGov CityCares Software Benefits
Increase community satisfaction by providing easy access for residents
to submit new issues and get answers to their questions.
Does Citizen Request Management Software Provide a Better Way to Communicate with the Public?
Keep citizens up to date with a public portal and automated email or SMS text messages. It provides citizens with an easy way to interact with their local government.
- Increased visibility with the public facing portal
- 24/7 web and mobile access
- Simple to use citizen relationship management software
- Manage routine correspondence (work order updates, code enforcement status) with responsive automatic workflows
Novo Solutions municipal software gives citizens an easy way to submit requests and an automated way for staff to update them on the status.
How Can I Automate and Better Manage Requests with a Citizen Relationship Management system?
Collect, organize and manage all request submissions through the web portal, mobile app, emails, calls or other systems you have in place.
- Manage any request from any device, anywhere
- Time saving built-in work flows including alerts or emails to trigger actions
- Share data with personnel from public works and other municipal departments
- Automated email notifications when requests are added or updated
With our versatile citizen request management software, requests can be managed from anywhere, any time. Built-in work flows automatically route requests based on category, or other criteria, saving time and reducing correspondence. From taking care of maintenance requests to keeping citizens happy, Novo Solutions has the software to fit your needs.
How Can I Improve Turnaround Times on Citizen Requests?
Issues that have been Geo-tagged allow staff to respond to requests more quickly.
- Residents can view Open Issues on a map to prevent duplicate requests.
- New Issues can easily be Geo-tagged from the person’s current location or another address.
- Staff can view requests on a map to help prioritize work and optimize routes.
The CityCares Mobile app is integrated with the ShareNet Work Order Software solution for a full, turn key solution.
