Customer Support

Ireland’s leading private healthcare group, Mater Private Healthcare, has been combining world class medical facilities and world leading health professionals in Ireland for many years. Renowned for excellent healthcare services, Mater Private Healthcare offers a wealth of medical expertise, boasting some of the most technologically advanced facilities in Europe.

The Royal Borough of Kingston upon Thames is the second smallest London Borough (after the City of London) and one of only four Royal Boroughs in England and Wales. Kingston is situated on the River Thames in south West London, twelve miles from central London and eight miles from the M25.

HRH Geological Services provides integrated geological software and service solutions to the exploration and production industry worldwide. Spanning almost 20 years, their success has been built on an in depth understanding of their industry and attention to detail.

Wayne RESA is a regional educational service agency that provides services and support to Wayne County’s 34 school districts aimed at improving student achievement and maximizing economies of scale in staff development, purchasing, and administrative services. Services range from curriculum consulting and staff development, helping districts maximize technology use in the classroom, software applications for district student and administrative services, group purchasing and more.

With only basic functionality, it did not monitor help desk agent performance to identify which stores were having major problems. Clintons clearly needed to look for another application with stronger features to manage their internal support. After looking at several help desk solutions, Clintons selected the Novo Help Desk Enterprise.

As systems needed repair, paper work orders were sent to the IT department for processing. A system was needed to organize, track and manage the trouble tickets for the IT department so that tickets could be quickly and properly routed for processing. The Cascade Valley Hospital & Clinics selected the Novo Help Desk Software as their issue management solution.

LPS had a popular enterprise help desk solution in place, but the shear complexity of it caused problems. LPS needed a web-based solution where people could create and check tickets remotely and wanted to move towards an ITIL/best practices support methodology.