■ NovoGov by Novo Solutions · Established 1999

PUBLIC WORKS SOFTWARE

One system flexible enough for every public works department, from fleet and facilities to streets, water, and parks. One asset register, one set of work orders, and reporting that covers all of them.

Trusted by communities in 37 U.S. states, from Rockland, ME to Capitola, CA.

1999
Established

37
U.S. states served

130+
Communities served

14
Customer stories

Trusted by the people who keep things running
Putnam, CT Keith County, NE Rockland, ME Dover, MA West Point, VA Oxford, NC Edgewood, FL Whitehouse, OH Pequannock Township, NJ Stafford Township, NJ Perry Township, OH Violet Township, OH Walnut Township, OH City of Otsego, MN

■ Sound familiar

Why every department ends up on its own system

Not all government software for public works can handle the needs of multiple departments. So departments stop waiting and buy their own, and this is what the municipality is left with.

Information silos

Fleet, facilities, streets and utilities each hold their own records, so nobody can see across the departments that share the same crews, the same streets and the same budget.

No consistent, centralized reporting

Every system reports in its own shape, so anything covering the whole of public works gets rebuilt by hand the week it is needed.

Several applications and vendor agreements

Each system carries its own renewal, its own support contact and its own upgrade cycle, and keeping track of them becomes somebody’s job.

Staff having to learn multiple systems

A crew member who moves between departments learns the software again, and anyone covering two departments works in two systems all week.

Increased costs

A municipality ends up purchasing several different government software systems to meet needs that overlap heavily, and pays for every one of them.

Software that only fits one department

Fleet counts vehicles by make and model. Facilities counts buildings and HVAC units. Streets counts its segments as linear assets on a map. One rigid system fits one of the three.

Public works asset management and work order software

NovoGov Public Works Software is one cloud-based system that handles asset management and work orders for every department in public works, from streets and signs to water, wastewater, stormwater, fleet, facilities, parks and solid waste. Some governments call this public works asset management software, public works work order software, or simply a public works management system; the job is the same either way.

Each department gets its own forms, its own workflows and its own permissions, and works only in what belongs to it, while management reports across all of them. It is built on the same NovoGov Asset Management Software and Work Order Software the individual departments use, so you can have one public works software management system that is flexible enough to work for all of your departments.

■ Hear it from a customer

A public works director on running it

Customer Interview – Public Works Director, City of Oxford, NC

■ One register

Every asset in one place, on one map

Spreadsheet days are over. All asset information including buildings, property, equipment, signs, roads, storm drains, and more is accessible in one centralized robust public works program. Tag assets and work orders with their exact location and see them on a map, which is what makes the repairs faster.

  • Buildings, equipment, signs, roads and storm drains
  • Asset mapping and geo-tagged work orders
  • Barcode scanning on a smartphone or tablet
  • ESRI GIS, fuel system and other integrations
NovoGov public works software integrated with an ESRI GIS map of municipal assets
NovoGov work order management set up for multiple public works departments with security roles

■ Every department

Work orders that reach the right department on their own

All departments can manage their own projects, repairs and daily maintenance, while requests route automatically to the department that owns them. Complicated, labor-intensive projects have a collaborative environment and instant access to work orders, locations, and more to eliminate bottlenecks.

  • Auto route requests to departments
  • Security roles per department and user
  • Approval tasks and automated notifications
  • Mobile access to work orders in the field

■ Visibility

Keep management, council and residents informed

Keep citizens, management, and council members up to date with real time access to assets, work order and project status. Report on maintenance history, future cost projections, staff performance and more, and track work order costs with related parts and labor hours, and track FEMA related costs.

  • Maintenance history and cost projections
  • Parts, labor hours and FEMA related costs
  • Citizen portal with automatic notifications
  • 24/7 web and mobile access for residents
NovoGov public works reporting on maintenance history and costs

■ One system, nine departments

Track and maintain assets across multiple departments

Nine departments, one asset register, and one set of work orders behind all of them. Open a department to see what it tracks.

Facilities

Facility Management System →

Fleet

Public Works Fleet Management →

Parks & Recreation

Park Maintenance Software →

Signs

Sign Management System →

Solid Waste

Municipal Solid Waste Management →

Stormwater

Stormwater Software →

Street

Road Maintenance System →

Wastewater

Wastewater Maintenance Software →

Water

Water Management Software →

What the public works departments need

  • Linear assets of street segments to display on a map
  • Map of street related Work Orders to identify patterns of recurring street repairs

  • Map/GIS layers of Right of Ways
  • Work Orders
  • Mowing schedules

  • Signage fields (sign type, post type, etc.)
  • Keeping track of details including the location for FEMA (in case signs blow away in a storm)
  • Reflectivity tracking and sign replacement plan

  • Park Assets such as ball fields, shelters, benches, etc.
  • Facility use and payment tracking forms
  • Mowing schedules

  • Trash Cart Inventory and Repair
  • Poly Cart Warranty tracking
  • Geo Location of carts as assigned to residents
  • Work orders for bulk item pickup

  • Vehicle types with make, model, year, etc.
  • PM Schedules
  • Logging Fleet Odometer readings from a fuel management system
  • Job cost reporting by department for maintenance performed on vehicles (i.e. Police Department)

  • Job cost reporting by building. For instance, reporting on all maintenance costs for the City Hall building.
  • Building inventory
  • HVAC inventory and scheduled maintenance/custodial work
  • Bar code scanning of equipment to lookup maintenance history

What the utilities departments need

  • Pipes on a map
  • Water Treatment assets
  • Scheduled Pump, Valve, and other maintenance
  • Fire Hydrant flushing schedules and history
  • Logging & Reporting of readings – pressure, gallons, chlorine level, etc.

  • Lift Stations on a map
  • Pumps and other assets in a Lift Station
  • Gravity and Pressurized pipes on a map
  • Maintenance history on a map to identify patterns

  • Pipes, ditches, and structures on a map
  • Storm structure inspections
  • Inspection/Maintenance schedules
  • Street Sweeping schedules and tracking tons collected
  • MS4 Reporting

■ What switching looks like

Going live one department at a time

Departments come across one at a time. Nothing gets turned off until the department that replaces it is running.

1. Scope it

We map which departments come first and what each one actually tracks today.

2. Configure it

Forms, routing rules, permissions, and reports are set up per department, around how each one already works.

3. Train the team

An assigned implementer walks each department through the parts of the system that belong to it.

4. Go live

The first department goes live, then the next, until all of them share one register.

What our clients say

Gerry Vernon, Public Works Director

“The Public Works Department in the Town of Winter Park, CO needed a way to track calls for service from the public and log maintenance costs for its fleet. After much research, the system by Novo Solutions was selected. I have found the web-based interface very user-friendly, and the customer service provided by Rich Hunter has been exceptional. This solution is perfect to meet the department’s need to become more efficient and effective.”

Town of Winter Park, CO Logo

Town of Winter Park, CO

Tiffanie Salone, Public Works Office Coordinator

“NovoGov, on the ShareNet Platform, has been a great addition to our Public Works Department and is an integral part of our daily operations. Most of the Administrative staff and I use the NovoGov Requests application. I use the software to review and respond to external public requests, entering requests received via phone and from office visitors. The new request and editing functions are very user friendly and are highly beneficial in providing better customer service and response time.”

City of Miami Gardens, FL

City of Miami Gardens, FL

David Seugling, Public Works Director

“Switching to NovoGov has been a game changer for our department. It’s streamlined communication, eliminated paperwork, and made it easy for our field crews to update work orders in real time. The system is incredibly flexible and user-friendly — I’d make the switch to NovoGov again in a heartbeat.”

David Seugling  – Public Works Director

Pequannock Township NJ Logo

Pequannock Township, NJ

Todd Philbrook, Public Works Director

“NovoGov works REALLY well for us. It’s easy to enter data, easy to look up complaints, and flexible enough that it can be tailored to match exactly how we operate. The support has been phenomenal, and it’s saving us time across the board.”

Todd Philbrook, Public Works Director

Rockland ME Logo

Rockland, Maine

■ Taking it to the board

What this looks like in a council packet

One system instead of several

One application, one vendor agreement, and one system for staff to learn, instead of a separate purchase for every department that asked for one.

Costs you can plan against

Local governments maintain capital-intensive assets. Tracking costs against them, with regular assessments, is what turns a maintenance budget into something you can defend.

Compliance you can evidence

Improved historical visibility and asset reports ensure compliance with state and federal regulations. Easily view asset condition and prioritize maintenance, effectively reducing risks.

Request a Demo

■ Built for government

What your procurement team will ask

A U.S. company since 1999

Novo Solutions was established in 1999 and is based in Virginia Beach, Virginia.

Secure by design

Secure, Microsoft Azure infrastructure with encrypted data transfer.

Works with your GIS

Integrates with Esri ArcGIS, so requests sit on the same map your other departments already use.

Set up around your workflow

Configured to how your departments already work. As Dover, MA put it: “We weren’t nickel-and-dimed for every form or module.”

■ Questions we get

Public Works Software FAQ

What is public works software?

It is the shared register and the jobs raised against it, used by the whole of public works rather than one division at a time. Rather than each department having their own software, streets, signs, parks, solid waste, fleet, facilities, water, wastewater and stormwater all work in the same place, and management can report across the lot.

That is the point of it. Fleet needs to track the make, model, and year of each vehicle and set up mileage and date based preventative maintenance. Facilities needs to track buildings, HVAC systems and custodial work. Streets needs to see Work Orders on a map of their linear street segments. The forms, the fields and the routing differ per division, inside one system.

Yes. Security roles limit what each department and user can do and the information they can access in the system, so nobody has to wade through the day-to-day work of another division.

Yes. Staff can view and update service requests, work orders, assets and job procedures while in the field, from a phone or a tablet, including barcode scanning to look up the maintenance history of a piece of equipment.

It integrates with ESRI GIS, fuel systems and others. Fleet, for example, can have odometer readings automatically logged from their fuel management system rather than keyed in by hand.

Yes. The Novo Citizen Portal allows residents to easily submit requests online, with pictures and geolocation, and receive notifications upon completion. Those requests land in the same queue the crews already work from.

What each job cost you in parts and labor, and the full history behind every asset it touched. You can also track costs associated with managing assets for budget planning, which is what the rest of the financial plan gets built on.

Pricing depends on how many departments are involved and what each one tracks. Ask for a quote using the form below and we will put together options for the size of your operation.

Works with the rest of NovoGov

Work Order Software

The work order engine behind all of it, with the full detail on forms, routing, parts and labor.

See details →

County Asset Management

The county edition of this page, for highway departments running roads, signs, drainage and fleet across a large service area.

See details →

Citizen Request Management

The resident-facing side of the same system, where a report from the public becomes a work order for the crew.

See details →

Asset Management Software

The asset register underneath every department here, with the full detail on GIS, inspections and life cycle costs.

See details →

■ Next step

Request a demo

A working session on your own departments, not a slide deck. We will show you the shared asset register, the per-department work order forms, and what the reporting looks like across all of them.

  • Not ready for a demo? Choose Discovery Call in the form for a shorter conversation.
  • Just checking one thing? Choose Ask a Question.
  • Or watch the Oxford, NC public works director first.
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