The Town of Dover, MA has a population of just under 6,000. The DPW staff of 21 is responsible for a broad range of services including highways, fleet, cemetery, parks and grounds, engineering, streetlights, solid waste, and snow and ice operations. Public Works Director, Kevin McCabe, recognized the need to modernize operations and improve transparency and accountability across departments. Reporting inefficiencies, lack of real-time communication, and growing resident expectations highlighted the urgent need for a better approach to work order and asset management.
Pequannock Township, New Jersey, maintains a robust Public Works department with approximately 22 employees covering streets, fleet, stormwater, parks, buildings and grounds, along with some water system responsibilities. Prior to NovoGov, the Township was using another software solution to manage work orders and asset tracking. While the old software met some initial expectations, the system lacked ease of use, integration, and modern communication capabilities.
