Summary:

The City of Rockland, Maine’s Public Works and Transfer Station, led by Public Works Director Todd Philbrook, transitioned to NovoGov for streamlined work order management, fleet operations, and citizen complaints. With a team of 20 dedicated employees, the department implemented NovoGov, enhancing efficiency and service delivery across streets, stormwater management, trash removal, and facility maintenance. This switch has empowered the city to optimize work, improve response times, and elevate overall operational effectiveness.