Summary:

Walnut Township’s road department struggled with decades old paper records, incomplete spreadsheets, and no mapping, making it difficult to track assets, fleet maintenance, and resident requests. After implementing NovoGov, the department gained clear GIS-based maps of assets, digital pre-trip inspections, automated preventive maintenance, and a centralized, map-based to-do list for work orders and complaints. The intuitive mobile app allowed staff to easily log issues in the field, ensuring nothing gets lost or forgotten. As a result, the department became more organized, responsive, and efficient at a cost that fit the township’s budget.