Municipal Software

Track, share and report on municipal assets and manage citizen requests with the Novo ShareNet web and mobile Cloud Platform.

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sharenet

Our secure knowledge management software provides on demand
customer support, improves employee productivity and reduces operating costs.

Is There a Better Way to Communicate with the Public?

Keep citizens up to date with a custom portal page that gives them instant access to city news, events, and more. It also allows them to easily submit and review requests online.

  • Increased visibility with the public facing portal
  • 24/7 web and mobile access
  • Simple to use citizen relationship management software
  • Fully searchable knowledge base

Our municipal software gives citizens around-the-clock access to the information they need, including a fully searchable knowledge base and communication portal.

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Municipal Software

How Can I Automate and Better Manage Requests?

Collect, organize and manage all request submissions through the web portal, mobile app, emails, calls or other systems you have in place.

  • Manage any request from anywhere
  • Time saving built-in work flows
  • Alerts to trigger action
  • Automated email notifications when requests are added or updated

With our versatile municipal software, requests can be managed from anywhere, any time. Built-in work flows automatically route requests based on category, or other criteria, saving time and reducing correspondence.

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Citizen Request Management

Is There a More Effective Way to Organize and Control Assets?

Create, access and update assets and work orders with our turn-key, cloud based asset management software.

  • Convenient bar code scanning on smart phone or tablet
  • Improved visibility by reporting on any asset, anywhere, any time
  • Customizable forms, fields, record lists, email templates, and more
  • Easy data migration from spreadsheets and other files

Our adaptable municipal software will simplify how you organize, utilize and maintain assets, and manage work orders.

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Citizen Relationship Management Software

How Can I Improve Repair Turnaround Times?

Make repairs faster by tagging assets and work orders with their exact location and seeing them on a map.

  • Convenient asset mapping
  • Simplified equipment troubleshooting
  • Automated work order updates
  • Improved productivity

Advanced Geo location capabilities help you manage, maintain and deploy your assets more effectively with our municipal software.

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Web & Mobile Access

Citizens and workers can access the CRM via the mobile friendly web interface and mobile app.

Capture Inventory/ Labor Costs

Associate inventory parts to work orders and add labor hours for full cost tracking.

Built-in Work
Flows

Automatically route requests to the correct department based on category or other criteria.

Reporting &
Dashboards

Report on anything, including maintenance time, repair costs, FEMA reimbursements and more.

Data
Import

Easily migrate your data from spreadsheets or other systems.

Scalability

From small towns to large cities, the ShareNet architecture is built to meet your needs.

Flexible Security & User Roles

Each department can have their own request and work order tracking solution.

API Data
Integration

Automate record updates across multiple systems.

Download Full Data Sheet

Latest News & Resources

Case Study

City of Philadelphia Neighborhood Liason Program

Who knows better than the citizens living in a neighborhood what the real day-to-day problems are? From minor everyday issues to larger community incidents the City of Philadelphia knew that engaging its citizens to join in the dialogue of reporting concerns would bring improvement to each neighborhood’s quality of life.

White Paper

Bringing Help Desk Software out of IT and into the work place.

Asking yourself the question “what do I track” opens the door to the possibility of streamlining processes used for tracking ordinary (and not so ordinary) things.  Just think of the benefits of automating the business process for managing whatever it is you are required to keep track of.  Check out many of the ways you can use a help desk system across multiple departments

Executive Brief

Computing in the Novo Cloud

The ‘Cloud’ has rolled in and by all accounts is here to stay, but is it really the magic bullet formost businesses and is it right for you? And are all clouds the same? Here’s what you need toknow about computing in the Cloud, and what sets the Novo Cloud apart from the rest.

SaaS versus Cloud Solutions?