You spoke….we listened! We are pleased to deliver version 4.8 with many feature enhancements our clients have been asking for!
Here’s what’s new!
Company News: Central area that can be a Home Page +Search hub for your Knowledge Base
Article Comments: Blog style in line comments beneath selected articles so visitors can interact with each other on article content
Enhanced Article Feedback: Article Feedback and Voting enhancement that allows you to better track how well your support documentation is serving your customers
RSS Capability: RSS feeds allow customers to stay informed with the latest article posts.
- Ability to Disable Admin Users
- Ability to reorder Custom Rules
- Ability to run custom timer rules on Date & Date/Time UDF’s
- AJAX style auto complete search field on Home Page and Advanced search pages
- Normalize Cute default font and default.css content styles
- Ability to display Author &/or Editor
- Ability to change Authorship of an article
- Ability to enable a Captcha feature on Article Comments, Feedback and Questions
- Various Custom Rules Enhancements
- New Mailto Variables (Author; Editor; Group; etc.)
- Run Rules based on Editors
- Memorized Ticket Scheduling Enhancement
- Ability to export viewcase.asp to excel
- Enhanced Assign Due Date and UDF action for custom rules
- Enhanced Ticket Search Enhancement
- Ability to Enable/Disable Automatic New Ticket Notifications
- Add Asset UDF setting display on asset search
- Related Articles section on Add/Edit Asset.asp
- Status ordering for Assets
- View Paths for Locations (reports)
- Ability to create a Report that shows all users that are subscribed to a particular article
- Ability to create a customer report that includes subscriptions
- Ability to report on Assets with related Articles and Visa-Versa
- Report on Included Articles
- View Paths for Categories and Asset Locations
Contact us for a free trial!