customer service software

Top 4 Trends Causing Public Works Operations to Struggle

1. Public Works Leads are Continuously Asked to do More with Less In municipal management the "do more with less" trend has been in place for years, but the pandemic significantly escalated it. Many Public Works 0perations are short-staffed, and the challenges of hiring and retaining new staff is formidable. As a result, many operations are having to increase pay rates, for starting workers and long-term staff, furthering cuts into operating budgets. At the same [...]

Customer Service Software- more important now than ever

In an effort to secure revenues businesses are going to great lengths to acquire new clients, but now more than ever is the time to ensure you are providing superior customer service to keep the clients you have.  Customer Service Software is no longer a 'nice to have', it is a 'need to have'.  Keeping up with the Jone's as they say, means establishing the best customer service policy around. With staff limitations and manpower [...]

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