customer service software

Top 4 Trends Impacting Public Works Operations in 2025

Public Works Operations are essential for maintaining municipal infrastructure, delivering critical services, and ensuring community safety. However, Public Works Directors and administrators face significant challenges that impact efficiency and service quality. From staffing shortages to aging infrastructure, these issues require innovative solutions, such as modern software tools, to streamline operations. This article explores four key trends affecting Public Works Operations, offering actionable insights for directors and administrators seeking to address them. 1. [...]

Customer Service Software- more important now than ever

In an effort to secure revenues businesses are going to great lengths to acquire new clients, but now more than ever is the time to ensure you are providing superior customer service to keep the clients you have.  Customer Service Software is no longer a 'nice to have', it is a 'need to have'.  Keeping up with the Jone's as they say, means establishing the best customer service policy around. With staff limitations and manpower [...]

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