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customer service software

Top 4 Trends Causing Public Works Operations to Struggle

1. Public Works Leads are Continuously Asked to do More with Less In municipal management the "do more with less" trend has been in place for years, but the pandemic significantly escalated it. Many Public Works 0perations are short-staffed, and the challenges of hiring and retaining new staff is formidable. As a result, many operations are having to increase pay rates, for starting workers and long-term staff, furthering cuts into operating budgets. At the same [...]

Asset Management, Work Order Management|

Help Desk Software | Beyond the IT Help Desk

When you think of help desk software what comes to mind?  Most people think of IT support personnel helping coworkers resolve issues, or customer support representatives providing internal or external support.  Most of us do not think of the other helpful benefits of a help desk software system. A question we ask people is, “What do you track”?  Organizations track all sorts of things such as: Projects Problems People/Issues Equipment And much more What’s distressing [...]

Help Desk Software|

How Flexible is Your Support Software?

So what ‘business' shape are you in these days?  The economy is stretching us all in many ways; we are stretching our dollars, bending over backwards to satisfy customers, extending the life cycle of equipment, and broadening our horizons for new sales prospects. Do you have the same expectations of your support software? One of the features that our customers like best about the Novo software is its flexibility and adaptability.  This makes it a [...]

Customer Support Software|

Customer Service Software- more important now than ever

In an effort to secure revenues businesses are going to great lengths to acquire new clients, but now more than ever is the time to ensure you are providing superior customer service to keep the clients you have.  Customer Service Software is no longer a 'nice to have', it is a 'need to have'.  Keeping up with the Jone's as they say, means establishing the best customer service policy around. With staff limitations and manpower [...]

Customer Support Software|

Shared Service Software

A great tool for implementing 'Shared Services' within your organization! Companies everywhere are trying to find ways to drive down costs.  Shared Service Software is quickly coming to the forefront as a means to reduce expenses. Many companies have support personnel in various departments.  IT may have their own internal tracking management, HR & Finance their own as well.  And they may all be using different tools that do not ‘talk' to each other, demanding [...]

ShareNet|

Customer Service Software System

Getting the MOST out of your Service Software System. We all love the happy day when we get a new ‘toy'.  Be it a new cell phone, computer, pda, or software system application, it is fun to explore all of the cool ‘bells and whistles'.  As time goes on though, we become familiar with our ‘toys' and use them mostly for our basic needs. As a software system development company, we see this time and [...]

Change Management|

Support Standards – Tracking Management Software

Let's face it today's economic troubles are affecting businesses in countless ways on multiple fronts.  One of the biggest challenges we hear from our customers is their need to now manage their business on fewer staff, in what may be the most challenging economic time ever to be in business.  They really do need to do ‘more' with ‘less'.  Yet still, maintain first-rate support standards.  You can fill the gap with tracking management software. As employees [...]

Customer Support Software|

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