Get Smart–Automate Your Service Level Agreements
Technology has made it simpler than ever to build and maintain relationships and maintain high standards of service. Imagine relying only on manual practices to track and maintain service level agreements. Perish the thought! Without customer workflow, automation and service agreement tracking, overcoming manual errors and lapsed support dates and times can have devastating consequences. There may be multiple sources of service requests: phone, email, even hand-written notes from other employees. It’s easy to lose [...]
