The benefits of workflow automation for your customers.
Workflow automation does exactly what the name implies: it simply automates your workflow processes. There are many benefits of workflow automation. Have you ever taken a customer or service call, made a record of it, then either misplaced or dropped the ball on the request? That does not make for satisfied customers or create positive business relationships, to say the least. But we have all experienced such situations both on the calling and receiving end.
With workflow automation, smart routing and assignment decisions can be made to facilitate a smooth operation and consistent service levels within your customer support teams. The right person or department that is best suited to handle each task quickly and effectively receives prompt and reliable notification. No lost notes, nothing lost in translation from one individual to the next, and best of all no customers left hanging, waiting for a response that never comes!
Customer support software providers are applying the benefits of workflow automation to their applications to improve service, enhance productivity, and simplify the process for both employees and customers.
For more information check out this free article about the benefits of workflow automation: https://novosolutions.com/cr/manufacturing-customer-support-workflow/