Citizen Relationship Management Archives

Tiffanie Salone, Public Works Office Coordinator

“The ShareNet platform has been a great addition to our Public Works Department and is an integral part of our daily operations. Most of the Administrative staff and I use the ShareNet Requests application. I use the software to review and respond to external public requests, entering requests received via phone and from office visitors. The new request and editing functions are very user friendly and are highly beneficial in providing better customer service and [...]

Steven Pilcher, Director of Public Service

“The Novo ShareNet Municipal Software has really helped streamline processes, reduce costs, provide better metrics, and run a more efficient public service department, which in turns creates a better relationship between department staff and the customers served.”

Walt Feurer, Director of Public Works

"ShareNet isn't limited to just one aspect of our operations; it has become a versatile tool that we rely on for a range of functions. We've successfully employed it for managing customer complaints, documenting insurance claims, and tracking bulk water usage. ShareNet's ability to centralize and organize data has made these processes smoother and more efficient."