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Considering FreeWare? Make sure you ‘Count the costs'! Your parents may have told you that nothing in life is free. Well that's not entirely true; we all take advantage of Internet ‘freeware', but in fact someone, somewhere is sponsoring the ads that support the ‘free' downloads we all see. Your parents were probably right to counsel you to be wary and look deeper. When it comes to software it can be very tempting to take [...]
One thing I have been thinking about recently is how people live with inefficient service software systems for handling customer service. Many times we find that companies continue using email to track and respond to customer service requests even receiving 100+ emails/day. They have no real way to ensure things are not falling through the cracks and reporting is non-existent. Often, when budgets are tight, they just can't seem to justify investing in a service [...]
The Sarbanes-Oxley Act of 2002, also known as the Public Company Accounting Reform and Investor Protection Act of 2002 has brought sweeping changes to agencies and businesses since its introduction a few years ago. Sarbanes-Oxley is concerned with the transparency and accountability of information, and presents new requirements for how public companies record, track, and disclose financial information. Firms must comply with these diverse regulations, depending on where, how and with whom they conduct their [...]
Saas, Software as a Service, or 'hosted' software, has become a popular choice for many organizations, and the momentum continues to grow. In 2005 SaaS Software as a service represented only about 5 percent of business software delivered. Gartner projects that the market is poised for strong growth through 2011, when worldwide revenue is projected to reach 11.5 billion, or 25 percent. With this growth in mind, let's look at some of the benefits of the [...]
I read an interesting article about organizations struggling with the current economy and the impact it is having on their workforce. We see it happening all around us. Experienced workers who carry the highest cost burden are shed to stabilize the financial health of the company. But as these workers walk out the door, so does much of the intellectual capital of the enterprise. What can companies to mitigate the blow? We speak to organizations [...]
Novo Solutions helps you get in the cloud. Social Networking tools are here to stay. The question is, are you taking advantage of their power with your existing applications. Whether it is facebook, flickr, a blog feed, tweets from twitter, YouTube or even customized maps, Novo Solutions embraces this technology in our Knowledge Base and helps you share this information with those that need it. Novo Solutions Knowledge Base allows you to use many social [...]
Novo Solutions Inc. announced the release of Knowledge Base 4.0, an enhanced version of their popular web-based, knowledge base software.