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The Asset Management Solution More and more people are looking for ways to keep track of their company assets. Here at Novo almost every day we are contacted by folks who are looking for a better asset management solution than spreadsheet management or a homegrown tool they may have. It’s easy to see why. There are costs to managing assets as well as initial purchase costs. For example, you may need to know information such [...]
It can be difficult to wrap your mind around how quickly technology changes. The MS Office software that seems like it was just installed yesterday is now over five years old. Lucky for me it is still doing the job, but in many cases using old, outdated software solutions can cause you to lose a lot of money. If you are like most people you are trying to cut costs by lowering spending. While it [...]
By now most people are familiar with the knowledge base software solution. It’s a great tool for storing & retrieving organizational information. You may be using one for storing company knowledge, or providing information on your website, or a combination of both. Yet many people who have this everyday tool still underutilize it in the workplace. Here are a few suggestions to get the most from your company knowledge base. Knowledge Base Software Solution Uses: [...]
Customer support is a key focus here at Novo. Because of the nature of our business, we practice this on two levels. Firstly, we are in business. We have customers. Therefore we must ensure that we are supporting our customers. Not only is excellent customer service a key part of our business model, but businesses that don’t support their customers don’t stay in business very long. Secondly, our business software revolves around helping others provide [...]
Well it’s Olympics time again. For the next couple of weeks people will be talking about names we never (or rarely) followed before, about teamwork and about country. Even gloomy day-to-day thoughts we may have about the state of our country fall aside when we watch our athletes stand for the national anthem. We become proud citizens united for a good cause. That is just one of the great things about the Olympics. We at [...]
Searching for software online can be an unpleasant task. Whether for a work application or personal use, success in getting the right software can be key to saving time and money. I straddle both sides of this fence. As marketing manager for Novo Solutions I want to provide our visitors with the information they need to evaluate our software in ways that make it easy for them. My job also involves utilizing software to aid [...]
I am writing this post as I am on hold at a customer support center. I really hope this will be a short post, but I am afraid it may not. The music is nice, but this is my second call to the center where I have already spent over an hour trying to get reward points straightened out. I am forced to tell my story again with hopes I can get to the next tier [...]
Knowledge Base software has been around for awhile now, but if you have not jumped on board yet this is the time. A knowledge base is a great tool for managing internal and external information. Businesses large and small benefit from having a centralized place to store important data. Internally you can store important company documentation essential to managing your business. Company policies, employee training manuals, best practices and other important information can be stored [...]
We’re continuing our series this year on reducing spending with the topic of Help Desk Tracking Software. You may be thinking, “I don’t have a help desk – those are for call centers.” Well yes, they are, but help desk software is ideal for all kinds of tracking. Businesses track all kinds of things. Automating that tracking not only improves efficiency but saves money. If you are relying on spreadsheets you know you have limited [...]
Beginning tonight at midnight Wikipedia will be closing down its US site for twenty four hours to protest the federal anti-privacy legislation known as SOPA, warning it is a threat to free speech. Whether you agree with or oppose the proposed legislation this action raises a lot of issues. Free speech governance concerns aside, an intended consequence is that many who rely on wikipedia for information are going to be disappointed when they cannot get [...]