AnneSych

  Nothing compares to a strong, web-based, customer support tracking tool to streamline and manage customer support requests, but today more and more customers are taking their requests and complaints into social media.  Savvy customers know that organizations do not want negative comments on their facebook pages and can get fast resolution going that route, but did you know that social media can also be a great way to proactively manage your customer support?  From [...]

  It’s a given, if you have customers you have support issues.  Whether you serve retail customers or other businesses, support issues occur and must be resolved.  Today, more than ever, providing first-rate customer service is necessary to earn and keep your customers. Some contributing factors to increased expectations are: We have become used to getting information quickly.  When we have to wait a few seconds can seem like an eternity. Many businesses are running [...]

  It is a well known fact that great customer support is an essential key to a successful business.  It is a primary piece that should be constantly evaluated and refined, looking at all aspects of your customer support practices. One element that can get  'left behind' is the customer self-help knowledge base.  It can be a big undertaking to put all of the FAQ's and customer information into the knowledge base.  Once done it [...]