AnneSych

About Anne Sych

Anne Sych has served as the Marketing Manager at Novo Solutions since 2000.

Saas? Cloud? Is it for you?

  According to Forrester it is!  Forrester estimates that around 70 percent of organizations are using hosted solutions for everyday business processes, such as customer service and customer relationship management, or would like to do so. So what is the best way to bring your customer service into the cloud?  What are the questions you should ask and the things you need to know? We came across this brief article that addresses some best practices and includes [...]

Goodbye Spreadsheets..Hello Asset Systems

With the advance of technology, businesses find themselves with more equipment to keep track of than ever before.  Knowing where your assets are located and who is using them is essential to saving time and reducing costs.  Spreadsheets have long been a tried and true way of tracking assets. Assets could be itemized, and simple reporting could be done to help track purchase and depreciation costs.  Today,  more and more companies are turning to asset [...]

Share Knowledge with a “Knowledge Jam” Session

Is your knowledge base 'lean' or outdated?  Let's face it, it takes work and commitment to keep a knowledge base up to date with current information.  We talk a lot about the need to schedule knowledge management and task people to review content and make updates.  Here is an idea we think is a great way to give your knowledge base a boost. Katrina Pugh, of Columbia University, suggests gathering employees (those who know and [...]

Crafting a Knowledge Centric Support Desk

Customer Support Operations can range from basic to complex.    Most of us have come to expect automated recordings, long waits and the taxing process of having to carefully explain our situation multiple times.).  It is no wonder that customers, as well as agents, get frustrated in the process. A frequently overlooked component of customer support is the integration of knowledge management into the support process.  Being able to quickly and effectively deliver knowledge when needed [...]

Maximizing your Knowledge Base Software

Celebrating its tenth year, the Novo Knowledge Base Software is still one of our most popular support applications, and it is easy to see why.   Our customers come to us with a need to effectively store and retrieve their company knowledge, and within days can populate a robust knowledge base. We often learn, however, that after the initial push there can be a tendency to neglect the knowledge base, resulting in outdated and inadequate data. [...]

Moving Knowledge to the Cloud

In this time known as “The Information Age” data is piling up and managing it is becoming increasingly complex.  File cabinets are becoming a thing of the past as more companies are managing their knowledge electronically.  In the beginning, organizations began scanning paper documents and transferring/creating data into word processing or knowledge management format.  As knowledge management grew, people began using web-based tools to be able to access data from any location.  Moving your knowledge [...]

Using your Knowledge Base Software to fill in gaps!

For those of us in the US, Memorial Day weekend launches the beginning of the summer season. Up through Labor Day many workers take vacations with their families and friends.  Many businesses have to slow down production as workers fill gaps to cover for one another, or tasks may get postponed altogether.  This can wreak havoc on businesses that may already be short staffed. Why not use your knowledge base software to help fill in [...]

Cloud Asset Management Software

Today, more than ever, people need effective ways to track their IT, equipment, vehicles and other business assets.  On any given day we are contacted by people looking for a better solution than spreadsheet management or an inferior tool they may be using to get by.  It is easy to see why.  The costs associated with managing assets have to be considered as much as initial purchase costs.  Cloud Asset Management is a trend that [...]

Shared Services | Free White Paper

Repeat customers are a building block of most successful businesses, but not so commonplace in the software industry.  Because specialty software is typically a one time purchase, most vendors make just a single sale per customer.  This is not the case at Novo Solutions! Because our solutions are highly flexible and adaptable to multiple departments, what starts out in an IT department finds it's way into other workplace environments.  It just makes sense.  Companies can [...]

Empower Employees With a Company Knowledge Base

Whether you are currently running your business with fewer employees or hiring new ones, the company knowledge base is a great tool for managing employee knowledge. Current Employees - have a wealth of training and experience invested in them.  Documenting this knowledge allows knowledge sharing among employees and management.  Lessons learned and best practices can be shared resulting in increased operational effectiveness.  Incentives can help employees participate in contributing valuable knowledge to the repository that [...]

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