Novo Solutions & Public Stuff — Boost Philly 311 Citizen Call Center
Citizen Relationship Management Portal Like peanut butter and jelly, some things that are great individually are even better joined together; that is the case when Novo Solutions and Public Stuff came together with Citizen Relationship Management to help enhance city 311 services for the citizens of Philadelphia. The City of Philadelphia currently (2012) uses the Novo Citizen Relationship Management Software to track issues in their Philly 311 citizen services program. It is a great tool [...]
Knowledge Base Software Solution: In-House & External Support
By now most people are familiar with the knowledge base software solution. It’s a great tool for storing & retrieving organizational information. You may be using one for storing company knowledge, or providing information on your website, or a combination of both. Yet many people who have this everyday tool still underutilize it in the workplace. Here are a few suggestions to get the most from your company knowledge base. Knowledge Base Software Solution Uses: [...]
Customer Support Software | Avoiding Customer Frustration
Customer support is a key focus here at Novo. Because of the nature of our business, we practice this on two levels. Firstly, we are in business. We have customers. Therefore we must ensure that we are supporting our customers. Not only is excellent customer service a key part of our business model, but businesses that don’t support their customers don’t stay in business very long. Secondly, our business software revolves around helping others provide [...]
Taking the pain out of searching for software
Searching for software online can be an unpleasant task. Whether for a work application or personal use, success in getting the right software can be key to saving time and money. I straddle both sides of this fence. As marketing manager for Novo Solutions I want to provide our visitors with the information they need to evaluate our software in ways that make it easy for them. My job also involves utilizing software to aid [...]
What would you do in case of a knowledge blackout?
Beginning tonight at midnight Wikipedia will be closing down its US site for twenty four hours to protest the federal anti-privacy legislation known as SOPA, warning it is a threat to free speech. Whether you agree with or oppose the proposed legislation this action raises a lot of issues. Free speech governance concerns aside, an intended consequence is that many who rely on wikipedia for information are going to be disappointed when they cannot get [...]
Happy 2012 New Years from Novo Solutions!
We want to wish our customers all the best in 2012! This will be an exciting year for Novo Solutions, as we are deep in development and expanding our solutions offerings! If you are interested in Beta testing our new solutions please give us a call. Not only will you be running the newest version, but we will be offering deep discounts for Beta users who wish to continue using the new software. Your comments [...]
Novo Solutions | ANNOUNCING…Version 4.8 – The Best Novo ever!
You spoke....we listened! We are pleased to deliver version 4.8 with many feature enhancements our clients have been asking for! Here's what's new! Company News: Central area that can be a Home Page +Search hub for your Knowledge Base Article Comments: Blog style in line comments beneath selected articles so visitors can interact with each other on article content Enhanced Article Feedback: Article Feedback and Voting enhancement that allows you to better track how well [...]
Get out of that ‘software’ rut!
We all do it! We purchase software that meets a need and use it to help us in our business or personal lives. Once our problem is solved and we are running along well we drive into that software rut. We simply do what we know how to do and nothing more. After all, who has the time to learn something new? The same is true for a lot of our modern conveniences. Take our [...]
Cloud Computing | Is the forecast changing for good?
For years industry experts such as Gartner and Forrester have been forecasting the growth of hosted services, but many businesses have been slow to embrace ‘the Cloud’. Some organizations are leery of posting sensitive company data in the cloud while others have business needs that are not met in current hosted offerings. Many are doing business as usual adopting a ‘wait and see’ attitude to see how technology evolves, but recent events may bring big [...]
End of the World – Really?
Leaving work Thursday night a co-worker mentioned that someone had said Saturday was the end of the world. I responded with a smile and I said I was ready. Friday morning comes around and I get a calendar reminder to do some reading. I am not much for watching TV and the plans and tasks of running a business and other aspects of my life tend to leave me unaware of what is going on [...]