Small Business Solutions | Keep Track of Requests
Your business may be small – but your business needs aren’t! Many small business owners think that request tracking, or help desk software is just for call centers or large IT shops, but that is not the case. Small organizations that have the same need as larger organizations to keep track of requests can benefit greatly from a request tracking solution. It is amazing what people resort to to keep track of requests. Email Manual [...]
Deployment Models – Shared Services
In my role as Sales Assistant, one of my primary tasks is to quickly and efficiently assess the needs of potential clients. To advise potential clients whether or not there is a ‘fit’ between the needs of their organization and the capabilities of the Novo applications. Essentially interpreting their core requirements into a working model within Novo, and then attempting to share that vision with them. In this situation, truly one of the most exciting [...]
The Novo Web Design for Business
Without potentially leaking information to our competition, I’m compelled to say ‘there’s some exciting stuff going on down at Novo.' I’d like to involve you with it by sharing my experiences and I encourage you to interact with this content as much as you would like. This week, let’s talk web design. You know … as in corporate web design. The sites we all visit daily to conduct the business of our lives, perform the work [...]
Small Business | Asset Management Solutions
Many small businesses today think that asset management software is only for large organizations with thousands of assets. Well, think again! Small businesses can benefit from tracking solutions that manage company assets. Small businesses have the same business management needs as large companies – just on a smaller scale. They have: Office furniture – desks, chairs, misc. furniture Office equipment – computers, monitors, printers, telephones Assigned technology– laptops, cell phones, blackberry’s, notepads Other – smart [...]
Selecting Help Desk Solutions
With so many help desk solutions on the market these days, it is essential to make a requirements list before beginning research. Some considerations are: Deployment Options: Help desk solutions comes in multiple deployment options. You should consider all of the costs when deciding which option is best for you. Hosted: Sometimes called ‘cloud computing’, the software is hosted on the vendors server. Licensed Purchased: you purchase and own the software – it is housed [...]
Managing Today’s Communication Tools – Knowledge Management
Knowledge Management The information age has changed the world of communication. Just remember, it wasn’t that long ago that if you wanted to know something you had to pick up the telephone and call someone – hoping to reach them. Now with the Internet you can communicate with friends, co-workers, and businesses – all from the convenience of your desktop, laptop, or mobile device. This new technology has created words we never had before; knowledge [...]
Web Based Asset Management Software — The Benefits!
Challenges of using excel spreadsheets instead of Web Based Asset Management Software The sheer volume of data - as the number of assets maintained increases and regulations change the amount of information being tracked rises. Maintaining these large asset spreadsheets can be difficult and full of errors. If everyone has access to your excel spreadsheet, data can easily be lost or changed in error. It's important to have levels of user permissions and know who and [...]
Mobile Applications Growth
There has been an explosion in mobile applications for mobile devices over the past few years. Spearheading this assault on the minds and pocketbooks of mobile users are a myriad of apps for managing most aspects of one’s personal life. Personal apps run the gamut from those enabling the purchase of movie tickets, social networking, GPS navigation, managing multimedia, and much more. While this explosion has undoubtedly occurred on the personal side of mobile device [...]
Benefits of a Hosted Solution Call Center
Whether you call it ‘Cloud Computing’ or ‘SaaS’, both Fortune500 companies and market analysts have praised a hosted solution as a great way to manage internal IT functions. Gartner named cloud computing as one of their Top 10 Strategic Technologies for 2010. They define this list as being technologies that have potential for significant impact on the enterprise for the next three years: “These technologies impact the organization’s long-term plans, programs and imitates. They may be [...]
Living in The Freeze – Help Desk Annual Subscription
With the economy still suffering, many businesses are having to continue to maintain and grow operations with frozen budgets. This makes it especially difficult when resources are needed for vital equipment and software. Every day our sales staff gets calls from people searching for solutions to streamline their request processes. A number of those calls turn into customers – some may select another solution – but many find themselves halting their quest for software because they [...]