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Articles related to Customer Support Software by Novo Solutions. These articles will provide insights on how to enhance customer service and streamline support operations. From automated ticketing systems to AI-powered chat solutions, learn how modern technology can improve response times, boost customer satisfaction, and optimize your support workflows.
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We all love the MasterCard ‘priceless' commercials, so here at Novo we have created a version of our own. Average cost of email customer support request- $21.00 Average National cost of a desktop incident - $ 32.00 Keeping your current customers happy with great customer support - priceless! Well, not exactly priceless, but you get the idea. In a recession it is all too easy to move focus to increasing sales - after all, companies cannot [...]
In today's world of rapidly changing technology, there seem to be lots of conflicting ideas surrounding software product roadmap. Some industry experts are of the opinion that charting a course for your application and sharing it with your customers is a wonderful idea. Others say that creating such a product roadmap and sharing it outside of one's own organization is a recipe for disaster. Several blog posts stated that by the time the new feature is [...]
Haven't the Olympics been wonderful this year? Perhaps it is because the economic climate has been so wearisome that the simple joys of the Olympic Games have seemed so bright. To pause and watch all of these skilled athletes perform in the beautiful Canadian landscape has been truly refreshing. Like the athletes, we all have goals to achieve success and train for them day-in and day-out in our own workplace. Providing first-class customer support is [...]
Who doesn't dread the time of year when internal audits are done. There is the pre-audit scramble to pull everything together. The actual audit when normal work days come to a halt as you are at the beck and call of the auditor to produce documents. Then comes the waiting for the final reports. Not only does this process result in stress and frustration, but in lost time as you are pulled from normal duties [...]
In an effort to secure revenues businesses are going to great lengths to acquire new clients, but now more than ever is the time to ensure you are providing superior customer service to keep the clients you have. Customer Service Software is no longer a 'nice to have', it is a 'need to have'. Keeping up with the Jone's as they say, means establishing the best customer service policy around. With staff limitations and manpower [...]
HIPAA, the Health Insurance Portability and Accountability Act has brought sweeping changes into patient data management by addressing the security and privacy of health data. If you are managing patient data in your company support tracking system, you need to insure you are HIPPA compliant. The Novo Support Software guards your personal patient data by allowing fully configurable settings to protect sensitive information. By means of secure authentication only permitted users can access your company [...]
Considering FreeWare? Make sure you ‘Count the costs'! Your parents may have told you that nothing in life is free. Well that's not entirely true; we all take advantage of Internet ‘freeware', but in fact someone, somewhere is sponsoring the ads that support the ‘free' downloads we all see. Your parents were probably right to counsel you to be wary and look deeper. When it comes to software it can be very tempting to take [...]
One thing I have been thinking about recently is how people live with inefficient service software systems for handling customer service. Many times we find that companies continue using email to track and respond to customer service requests even receiving 100+ emails/day. They have no real way to ensure things are not falling through the cracks and reporting is non-existent. Often, when budgets are tight, they just can't seem to justify investing in a service [...]
The Sarbanes-Oxley Act of 2002, also known as the Public Company Accounting Reform and Investor Protection Act of 2002 has brought sweeping changes to agencies and businesses since its introduction a few years ago. Sarbanes-Oxley is concerned with the transparency and accountability of information, and presents new requirements for how public companies record, track, and disclose financial information. Firms must comply with these diverse regulations, depending on where, how and with whom they conduct their [...]