Anne Sych, Author at Novo Solutions

What is Normal Anyway? – Customer Support Business Solutions

It seems like here at Novo Solutions we are always telling everyone how our software helps organizations ‘Do more with less’. More tasks in less time – More information sharing with less fall through – More productivity with less manpower. Well, this mindset seems to be the trend in businesses today. Customer Support Business Solutions is the key to overcoming the current challenges. With recent economic challenges organizations across the globe have had to make [...]

Customer Support Software|

Maintain ‘Priceless’ Customer Support

We all love the MasterCard ‘priceless' commercials, so here at Novo we have created a version of our own. Average cost of email customer support request- $21.00 Average National cost of a desktop incident - $ 32.00 Keeping your current customers happy with great customer support - priceless! Well, not exactly priceless, but you get the idea. In a recession it is all too easy to move focus to increasing sales - after all, companies cannot [...]

Customer Support Software|

Novo Employees – Taking a Stand Against Human Trafficking

By now you may be aware of the emerging problem of human slavery that is taking place today. Some are calling it the human rights issue of the twenty first century. And it is not only taking place in remote countries, it is rampant in the western as well as the eastern hemisphere....perhaps even in your own city (see CNN ‘Sex Trafficking: An American Problem Too' http://www.cnn.com/2009/OPINION/11/25/carr.human.trafficking/index.html). The numbers are staggering: National Geographic reports that [...]

Company News & Updates|

Cloud Computing Software – The Novo Cloud is Rolling In

By now you have probably heard of all of the benefits of ‘Cloud Computing Software', and the huge savings associated with moving to a cloud platform. But all clouds are not the same. Let's take a look at some of the different cloud offerings: Private/Internal Clouds -emulate cloud computing software on private networks capitalizing on data security, corporate governance, and reliability concerns. Users "still have to buy, build, and manage them" and as such do [...]

Mobile & Cloud Solutions|

Product Roadmap …helpful or not ?

In today's world of rapidly changing technology, there seem to be lots of conflicting ideas surrounding software product roadmap. Some industry experts are of the opinion that charting a course for your application and sharing it with your customers is a wonderful idea. Others say that creating such a product roadmap and sharing it outside of one's own organization is a recipe for disaster. Several blog posts stated that by the time the new feature is [...]

Customer Support Software|

Providing a Gold Medal Customer Support System

Haven't the Olympics been wonderful this year? Perhaps it is because the economic climate has been so wearisome that the simple joys of the Olympic Games have seemed so bright. To pause and watch all of these skilled athletes perform in the beautiful Canadian landscape has been truly refreshing. Like the athletes, we all have goals to achieve success and train for them day-in and day-out in our own workplace. Providing first-class customer support is [...]

Customer Support Software|

Gearing up for 2010

Well, here we are - another Christmas passed and making plans for 2010. This last year and decade have certainly passed quickly. Seems like we were just working our way through Y2K concerns - now we have seen the rise of a new expression of relating (Social Media), phones that can do amazing things (and virtually everybody has a cell phone now), affordable electronics boasting incredible advances, and the ability to find most anything on [...]

Knowledge Base Software|

Management Software Cures Audit Phobia

Who doesn't dread the time of year when internal audits are done. There is the pre-audit scramble to pull everything together. The actual audit when normal work days come to a halt as you are at the beck and call of the auditor to produce documents. Then comes the waiting for the final reports. Not only does this process result in stress and frustration, but in lost time as you are pulled from normal duties [...]

Customer Support Software|

Customer Service Software- more important now than ever

In an effort to secure revenues businesses are going to great lengths to acquire new clients, but now more than ever is the time to ensure you are providing superior customer service to keep the clients you have. Customer Service Software is no longer a 'nice to have', it is a 'need to have'. Keeping up with the Jone's as they say, means establishing the best customer service policy around. With staff limitations and manpower [...]

Customer Support Software|

Are You ‘Hip’ with “HIPAA’?

HIPAA, the Health Insurance Portability and Accountability Act has brought sweeping changes into patient data management by addressing the security and privacy of health data. If you are managing patient data in your company support tracking system, you need to insure you are HIPPA compliant. The Novo Support Software guards your personal patient data by allowing fully configurable settings to protect sensitive information. By means of secure authentication only permitted users can access your company [...]

Customer Support Software|

About Anne Sych

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AnneSych

About Anne Sych

Schedule a Call/Demo Today!