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Articles related to Customer Support Software by Novo Solutions. These articles will provide insights on how to enhance customer service and streamline support operations. From automated ticketing systems to AI-powered chat solutions, learn how modern technology can improve response times, boost customer satisfaction, and optimize your support workflows.
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Everyone knows what it’s like to be a newbie. We’ve all experienced the arduous task of becoming a new customer. Have you ever considered not calling or joining because the process of starting something new is difficult? Streamlining and automating new customer implementation with workflow automation is a worthy practice to establish. A well-organized, effective new customer implementation plan is a critical ingredient to retain and nurture new clients. New customer support implementation is so [...]
You don’t spend all that effort and time gaining customers only to lose them because of poor customer service. Customers have higher expectations than ever, and businesses need an edge to ensure they keep them. Many companies lack the tools and resources to change the landscape of their customer service offering. There is significant value in customer communications. What happens when customers have no visibility to the status of their requests? Even if you are [...]
Technology has made it simpler than ever to build and maintain relationships and maintain high standards of service. Imagine relying only on manual practices to track and maintain service level agreements. Perish the thought! Without customer workflow, automation and service agreement tracking, overcoming manual errors and lapsed support dates and times can have devastating consequences. There may be multiple sources of service requests: phone, email, even hand-written notes from other employees. It’s easy to lose [...]
Many successful companies are reaping huge benefits with the help of workflow automation. Through automation--resources and departments become strategically linked. Each piece of the link runs effectively, smoothly, and seamlessly into the next. Flexible, adaptable workflow automation is the cornerstone of a successful business. Workflow Automation keeps the focus on the larger issues rather than the routine. Without workflow automation, day to day business feels like a congested interstate at rush hour. Imagine a vehicle [...]
The benefits of workflow automation for your customers. Workflow automation does exactly what the name implies: it simply automates your workflow processes. There are many benefits of workflow automation. Have you ever taken a customer or service call, made a record of it, then either misplaced or dropped the ball on the request? That does not make for satisfied customers or create positive business relationships, to say the least. But we have all experienced such situations [...]
Ah the days of the old technical support help desk. Calls came in, happy technicians resolved issues and tickets were closed…all from within some mysterious location hidden within the building. The process was adequate, but could be time consuming. Callers had to make requests during operating hours and often had to wait for an available technician. Technicians needed to be near their work stations to make notes and find relevant documentation. The whole process revolved [...]
Last week we talked about the benefits of supercharging your technical support operations with work flow automation. This week we will take a look at how creating custom portals can reduce inaccurate request submissions and expedite support resolutions. Whether your requests are entered into your technical support software by agents or by end user/ customers, having a “one size fits all” approach can not only create confusion, but vital information can be left off or [...]
Whether the ‘customers’ you support are other employees, clients, or the general public, providing quality technical support with timely resolutions is essential to the health and profitability of your business. Having the right people and knowledge in place is key, but just as important to the success of your technical support software operation is having the right tracking tools engaged to effectively manage requests. Speedy response is a primary foundation to providing effective support, but [...]
Integrate Your Applications To Join Together - Single Sign-On In a perfect world organizations would have a single application that fulfills all of their business needs, sadly this is not possible. While it is a desirable goal to have as much integrated functionality within a single application as possible, even large, very expensive enterprise systems rarely address every need in the desired way. As a result, organizations must consider supplementary applications to address these specific [...]
Let’s say you are tasked with looking for software and in your research, you find freeware. It is very tempting - most of us will at least take a look. After all, why would we buy software we can get for free? Or perhaps you begin by searching for a solid solution that will meet all of your needs, but your budget is lean and you begin looking at scaled down or free solutions that [...]