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Let’s say you are tasked with looking for software and in your research, you find freeware. It is very tempting - most of us will at least take a look. After all, why would we buy software we can get for free? Or perhaps you begin by searching for a solid solution that will meet all of your needs, but your budget is lean and you begin looking at scaled down or free solutions that [...]
Here at Novo keeping our customers data secure is our highest goal. Going beyond industry standard secure cloud hosting, we have implemented “private cloud’ technology for our ShareNet Platform. So what exactly is a Private Cloud? A Private Cloud is simply a dedicated hardware environment (pooled resources) with a virtualization layer running on top. This means that multiple virtual servers can be created and managed within a set of physical servers. And since it’s [...]
Getting the longest life cycle out of your equipment is key to maximizing the return on your equipment investment. Preventive maintenance practices can be a great help in keeping your equipment running well, but when factoring the manpower and supply costs of preventative maintenance is it always worth it? Let’s take a closer look at how a CMMS program with Facility Management Software Benefits Facility Managers. Preventive maintenance (PM) practices involve carrying out maintenance tasks on [...]
What is a Facility Management Work Order Solution and what should you consider? Today’s leading Facility Management experts seem to be offering many of the same tips and guidelines pertaining to selecting and implementing the Facility Management work order solution software that is the best for your organization. These software applications are also known across the industry as CMMS (Computerized Maintenance Management Systems). However you choose to refer to this type of solution, one thing [...]
Here at Novo, we like to support Facility Managers with the best Maintenance Software for their organizations! Over the years, what began as a help desk tool for IT managers has developed into a powerful tracking tool that reaches far beyond IT. We have a slogan around here: “Whatever your business. Whatever you track. We can help you do it better!” Facility Maintenance Managers have a tough job and Novo Solutions is here to assist. [...]
Changes in your IT infrastructure can cause unnecessary interruptions to crucial services if change management is not managed properly, however a new study by Towers Watson has found that only 25% of change management initiatives are successful over the long term. In order to minimize the number and impact of service outages, you need to ensure that standardized analysis, review & approval processes are followed. Here is some recent research exploring best practices in change management success. New [...]
In our last post we talked about supporting mobile users and the increase of 'Bring Your Own Device' practices. Here is a great article from Gartner that speaks to some of the security concerns related to BYOD's. “Shifting from an enterprise-owned mobile device fleet to having employees bringing their own devices has a major impact on the way of thinking and acting about mobile security,” said Dionisio Zumerle, principal research analyst at Gartner. “Policies and [...]
Citizen Relationship Management Portal Like peanut butter and jelly, some things that are great individually are even better joined together; that is the case when Novo Solutions and Public Stuff came together with Citizen Relationship Management to help enhance city 311 services for the citizens of Philadelphia. The City of Philadelphia currently (2012) uses the Novo Citizen Relationship Management Software to track issues in their Philly 311 citizen services program. It is a great tool [...]
It seems like here at Novo Solutions we are always telling everyone how our software helps organizations ‘Do more with less’. More tasks in less time – More information sharing with less fall through – More productivity with less manpower. Well, this mindset seems to be the trend in businesses today. Customer Support Business Solutions is the key to overcoming the current challenges. With recent economic challenges organizations across the globe have had to make [...]
In today's world of rapidly changing technology, there seem to be lots of conflicting ideas surrounding software product roadmap. Some industry experts are of the opinion that charting a course for your application and sharing it with your customers is a wonderful idea. Others say that creating such a product roadmap and sharing it outside of one's own organization is a recipe for disaster. Several blog posts stated that by the time the new feature is [...]