Is your knowledge base ‘lean’ or outdated? Let’s face it, it takes work and commitment to keep a knowledge base up to date with current information. We talk a lot about the need to schedule knowledge management and task people to review content and make updates. Here is an idea we think is a great way to give your knowledge base a boost.
Katrina Pugh, of Columbia University, suggests gathering employees (those who know and those who need to know) together for a ‘knowledge jam’. This is a focused time of asking each other questions and gathering information that can be documented and retained in a central place. This seems a synergistic approach to capturing a lot of essential knowledge in a short time frame. Take a look!
http://www.kminstitute.org/sharing-hidden-knowledge-knowledge-jam-technique
For more information about the Novo Knowledge Base see https://novosolutions.com/knowledge-base-software/
