Let’s face it, it is becoming increasingly more difficult to keep up with the massive amount of information coming to us each and every day. The term TMI has become a form of knowledge chaos. As times change it’s becoming clear that a knowledge base or repository is a must have, not just a nice to have. Eric Schmidt, CEO of Google states,
“Every two days we create as much information as we did from the dawn of civilization until 2003.”
Now that’s a ton of information. Day after day, year after year information is accumulating at an exponential rate. I don’t know about you but, I thrive on information. I have a handy note on my phone titled- ‘Google Later’ because information is so easy to look for. I enjoy thinking and learning about random stuff. Hey, did you know it takes 142.18 licks to reach the center of a Tootsie pop? See what I mean? It’s the same at the office or out at a job site. You need to be able to access information quickly and seamlessly without the interruption of effort and time. Suppose you need measurements, procedures, inspection sheets, or a self-help guide. So, what can you do to be able to store and retrieve important information so it is available when you need it?
You get a Knowledge Base! Easy Peasy.
- Knowledge base software is an excellent tool to store and retain important knowledge into “articles” for easy retrieval.
- Today’s knowledge base software can allow contributors to not only sort information by categories but also allow users to search by keyword to quickly locate desired and related subject matter.
- Other optimal knowledge base software features include the ability for senior staff to review articles when changes are made and set expiration dates when the information becomes outdated. This automation keeps the information up to date, without having to manually keep track of changes.
- A knowledge base gives your customers the ability to find their own answers.
- New employees can acquire information faster and reduce employee training time.
So let this be the year you ditch the notepads, toss your binders and empty your file cabinets and jump into a solution that will help you stay ahead of the information overload. Say NO to TMI! And check out this expert round up of knowledge base professionals with our very own Stacy Crawley.
For more information about the Novo Knowledge Base see: www.novosolutions.com/knowledge-base-software
